Workforce scheduling

Optimal workforce scheduling doesn’t simply arrange incoming appointments in a set order according to a regional scheme. It takes into account and checks variables which can alter the existing plan at any time, such as short-term inquiries and changes, unscheduled postponements and feedback on the current plan status. Of course, this is all calculated on the basis of realistic driving times on the basis of house number-accurate geo-coding.

Adjustment within seconds

FLS VISITOUR allows simultaneous coordination of an extraordinarily high number of appointments and rounds, covering several days – from a maintenance appointment that is planned well in advance, requests for a change of appointment, to a short-term inquiry. In the case of the unscheduled absence of an employee, customer cancellations or other changes, the software adjusts the planning to the changed situation within seconds. Possible changes in the schedule are announced automatically and on request the scheduler is offered alternative solutions.

Equal and fair use of resources

Good workforce scheduling also means that resources are used equally and fairly, taking into consideration so-called soft factors. This includes the sensible use of overtime, the planning of on-call times or the evaluation of individual appointments according to priorities. FLS VISITOUR understands such soft factors and weighs different solutions against one other following precisely defined parameters. The result as measured by the overall costs and soft criteria is an optimal staff plan.

Always up to date

Feedback by field representatives – via PDA, mobile phone, laptop or navigation system – is immediately updated in the scheduler’s Gantt diagram. The dynamic optimisation responds instantly and, if necessary, informs your staff manager about escalation management.