When getting in touch with a call centre, customers not only expect friendly service, but, above all, immediate and relevant information that they can rely on – whether in the case of an insurance claim or regarding the short-term arrangement of an appointment with technical customer service.
Reliable in insurance matters
The claims department of an insurance company can use FLS LOCATOR for an ad-hoc search of all partner companies located within a certain radius. According to freely definable priorities it is then possible to recommend to the customer or to arrange automatically e.g. the closest towing service, the cheapest regional rental car company or a suitable lawyer.
Customer service: information within seconds
With Visitour Service you have immediate and precise access to all important information when arranging appointments for the field service: it is not only possible to check the relevant customer data, but also to calculate and book the best possible appointment within seconds – all while considering scheduling on the basis of house number-accurate geo-coding, optimal costs and many more variable factors.