What Our Customers Say:
EnBW (FLS VISITOUR)
“FLS VISITOUR allows our customer-service call center agents to negotiate a valid and convenient appointment with customers – on the first call - within seconds. At the same time, FLS VISITOUR is making efficient resource schedules based on those appointments. This provides us with the best planning security that we could imagine for our roll-out of smart meters.”
FLS VISITOUR handles not only the scheduling a route planning for the installation of the meters, but also handles the subsequent maintenance and repair cases. EnBW put particular emphasis on good customer service and reliable appointments.
“For us, there was nothing that compared to FLS VISITOUR. It stands in a class by itself.”
Jungheinrich AG (FLS VISITOUR)
“VISITOUR real-time scheduling is key to Jungheinrich´s strategy to deliver efficient and high quality service to our customers throughout the world, here in the UK we are using VISITOUR for all our field based engineers and group rollout will shortly exceed 3,000 engineers across 12 countries. We are pleased with both the VISITOUR solution and our partnership with FLS.”
Bosch and Siemens Consumer Division (FLS VISITOUR)
“The integration of the graphical components of FLS VISITOUR with our own customer service systems was successfully complete in a matter of a few days.”
Intersnack Knabber-Geback GmbH & Co. KG (FLS DISTRICT)
“Despite the increase in total quantities being shipped, we are able to maintain lower driving distances and reduced travel times.”
Hermes Technical Services / TechnikService 24 GmbH & Co. KG (FLS VISITOUR)
“Our technicians can now visit 97% of customers within 5 days of their calling, and in 80% of cases they are able to repair the machine within that visit,” says the call center manager. “- excellent results that would not have been possible without FLS VISITOUR”.
Johnson & Johnson (FLS DISTRICT)
"Through the power of FLS DISTRICT it is possible for us to do a complete re-planning of the field - accounting for all applicable rules and restrictions - all within a single day
Homann GmbH & Co. KG (FLS DISTRICT)
"Our requirements and expectations have been 100% met. One immediately notices that the smallest details have been thought-through by FLS for the ease of use and needs of the field staff.”
Bahlsen GmbH & Co. KG (FLS CARGO)
“With FLS CARGO, we were able to optimize our entire flow of goods and processes. Relevant KPI’s are available to us online and we can respond flexibly to new logistical requirements.”
ABX Logistics Rheinkraft (FLS CARGO)
“With FLS CARGO we have achieved greater visibility and transparency into our logistic processes.”
Knauf Interfer AG (FLS CARGO)
Through the use of FLS CARGO the cooperation between our divisions has been simplified. We now have reliable data about our truck fleet, and our service providers have been put on a new billing and payment system.
MDK Bavaria (FLS VISITOUR)
„Without FLS VISITOUR, the centralization of route planning for our nursing staff would not have been possible.”
NetCologne (FLS VISITOUR)
“For the tracking of processes out in the field, FLS developed a customized mobile solution for us. With this application and a laptop with a UTMS connection we can much better maximize our field service team.”
“When we were selecting a software solution, it was important to us that there was flexibility in the adaption to meet our industry-specific needs. In this area FLS was the clear leader. Through the use of FLS VISITOUR we have been able to optimize our processes significantly.”
“The project had a tight timeline, with a lot of stakeholders, customizations to the FLS VISITOUR product, and included the development of highly complex custom mobile solution. The project was managed through NetCologne and the collaboration with FLS was straightforward and smooth. The efficiency of the cooperation allowed for our ambitious project plan to be met, and within weeks we were able to productively use FLS VISITOUR”
“FLS VISITOUR is the most stress-free application that we have!”
Coffema (FLS VISITOUR)
“With the help of the dynamic scheduling capabilities of FLS VISITOUR, we now have achieved a whole new level of customer service.”
Powerwerk (FLS VISITOUR)
“The quality of our scheduling results is very high. The plans are generated extremely quickly and are very clearly displayed in the VISITOUR GUI for the dispatcher. In our direct product comparison FLS performed better at all critical requirements with VisiTour than our previous solution…and our cost per visit for customer appointments dropped noticeably.
“We finally have a solution with the stability and high-availability that we were looking for, and when we have questions the professionals over at FLS are competent, quick to react, and accessible.”
Euroweb (FLS VISITOUR)
“FLS provides us with ease-of-use and an ideal licensing model: we only pay for the number of resources that we actually use and schedule.”
MDK Nordrhein (FLS VISITOUR)
The project team reported after the successful test phase: “Today we cannot imagine not using FLS VISITOUR. All the important and relevant information is visible in once glance. And when we have questions or difficulties with the application, FLS immediately and competently provides us with guidance and solutions.”
Also the IT department was impressed with FLS VISITOUR. The integration with the central ISMED system was amazingly fast and uncomplicated. Updates are painless, “FLS offers with VISITOUR more than just an ideal and economical planning tool. It’s a focused solution for our employees who are in daily contact with people.”
GEAS Energywacht (FLS VISITOUR)
“I have over 20 years of experience in IT, and have never before seen a more user-friendly solution. With FLS VISITOUR the advantages of a fully-automatic planning system become crystal clear. The simplified user interface shows the associated costs and mileage resulting from its automated planning and scheduling.”
“The speed, transparency, and the obviously clear structure of VISITOUR in combination with the planning known-how of FLS is simply amazing. Fast, Lean and Smart.”
