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4. May 2018

Microsoft Dynamics CRM scheduling software

Field service organisations must keep customer satisfaction at a high level, have control over margins and also keep operational costs low. They […]
19. April 2018

First-time fix rates and the advantages of the mathematical algorithm PowerOpt

First-time fix (FTF) refers to solving a work assignment or customer problem during the first visit. Each subsequent customer contact; a second visit or a service call is no longer a first-time fix.
21. February 2018

Improve your customer experience, service optimisation and workforce optimisation through the ‘Internet of Things’.

Imagine that each asset is equipped with smart sensors to adjust its behavior at the right time or to signal human intervention to improve workforce optimisation […]

12. January 2018

FLS MOBILE and the integration of new technologies

Integrating FLS MOBILE for existing companies can bring greater versatility to mobile workforce management. As mechanical assets become older and parts begin […]
7. December 2017

The benefits of real-time scheduling software

Managing assets and resources is an ongoing challenge for many organisations. Even a short bout of unplanned downtime can be very costly […]
22. November 2017

Engineers as brand ambassadors

Making engineers better brand ambassadors using service optimisation and scheduling solutions with Fast Lean Smart
3. November 2017

The Mobile revolution

How mobile technology has changed the game for service optimisation and mobile workforce management software. Perhaps the biggest revolution in the field […]
26. October 2017

The three flavours of workforce optimisation

Assisted, optimised or dynamic Workforce Scheduling? Many services provide a variety of different approaches to workforce scheduling. The different types and names […]
18. October 2017

Workforce management software against the elements

Winter is on the way and the UK’s weather is unpredictable at best. Issues can arise when harsh weather creates unforeseen complications. […]
9. October 2017

Software as a Service (SaaS) for workforce scheduling

Using software for backend workforce scheduling First of all. What is the ‘back end’. In general the back end can be described […]