No matter which FLS product you choose, you can be assured of an extremely flexible and high-performance solution for your business appointment scheduling.
FLS solutions are the only products worldwide equipped with the superior PowerOpt technology: this algorithm, developed by FLS, facilitates highly accelerated calculation processes and for the first time allows optimal dynamic real-time planning.
All FLS products were developed to fulfill the specific requirements of different service sectors and to meet the individual needs of our clients in an optimal way.
FLS business appointment scheduling software is ideal for businesses who require central booking of appointments for between 30 and 3,000 engineers, surveyors or advisors. Utilising a unique route optimisation algorithm, FLS VISITOUR will in seconds calculate the lowest cost appointment day/slots to offer each customer – keeping your existing appointment timeslots and to include this new appointment. Our customers improve satisfaction and save up to two hours a day driving, examples include Sky and Direct Line Insurance.
Ian Hogarth, Sales & Business Development Director of Innovation Property (UK) Comments: FLS has helped Innovation Property (UK) make a significant step change in our ability to effectively manage our business appointment scheduling. FLS’s engineer scheduling software tells the business where the surveyor is, how long it will take to get to their appointment, how long the surveyor has been on site, and where they’re going next.
It has enabled Innovation Property (UK) to give its customers real time information (for example exactly when to expect a surveyor to arrive), but also ensures it only sends a surveyor with the appropriate skill set and equipment for each claim, not just any surveyor. We can now cluster required appointments to optimise the number of visits per day, which has been especially effective during the recent weather surge events, where claims volumes increased by over 600% above the daily average for a sustained period.
We had been using FLS for only a month across our business, before we were able to quantify deliverable exceptional benefits. For example, reducing surveyor mileage times between appointments from an average of 34 miles per job to 19 miles. This allows less time for travelling and more time spent in Customer’s homes helping them after a property insurance claim. The ease in which the business was able to deploy the software across all of its operating units and field resources was a testament to the flexibility of the solution and the service provided by the FLS support team.
For Innovation Property (UK) this has been an excellent investment in a SaaS solution, delivering significant value, both financially and operationally for the business.
FLS are the experts for workforce management software and offer you the most innovative technology worldwide. We see consultancy as an exciting opportunity for us to help you get maximum benefit from this technology advantage in the most transparent way possible.
Test us before you actually invest offers you the opportunity to test the performance and adaptability of the software prior to full implementation.