Appointment and route scheduling for service and sales activities is highly complex. From an economical point of view, it is almost impossible without effective software support to simultaneously take into account customer requests, SLAs and field resource skills, working hours and absences, spare parts availability and special object requirements.
FLS VISITOUR helps you to keep this complexity under control by means of service optimisation. All resource and customer data can be automatically imported from leading systems to FLS VISITOUR via existing interfaces.
On the one hand you have a 360 degree information tool at your disposal. And on the other hand – and this is the reason for the workforce management software’s efficiency – this resource management approach guarantees the precise and realistic scheduling of your appointments and routes. More efficient staff means lower costs and happier customers. Win win!
FLS VISITOUR can enable your business to simultaneously manage the following;
Field engineers – individual working hours and periods of absence, on call and emergency hours, level of training/special skills, area of expertise, allocated region, capacities, general routes and the team details can be simultaneously managed.
Customers – contacts, agreed service level, opening hours and availability, recurring calls/call cycles, call history and assigned objects.
Materials – stock, call postings, orders and car stock incl. material inventory.
Object – machine/device/building data, etc., location, special features of the location (e.g. preservation calls), precise location tracking of the object being serviced (e.g. apartment, fuse box, meter), required tools (e.g. ladder), installed materials/devices and object history.
Service partners and external contractors – scheduling of calls to external resources according to defined restrictions.
To find the best fit, you should analyse the offers as intensively as possible. And this is the precise approach of our consulting services. We wish to give you the opportunity to test FLS from every angle which you deem important for your business.