Improve customer satisfaction with appointment scheduling software
FLS VISITOUR’s appointment scheduling software uses your specifications to determine the best appointments for your customers in an instant.
The entire route schedule is considered for each appointment and is optimised cost effectively in line with the rules set by you. This complex computing process is enabled by the PowerOpt algorithm in real-time (within a matter of seconds).
Open jobs are submitted to the right employee at the right time automatically and intelligently in the outbound procedure. This means each customer can be contacted at the desired time. The next outbound job appears on the field resource’s device as soon as the previous job has been scheduled and the conversation concluded.
Incoming appointment requests from your customers are dealt with quickly and efficiently. FLS VISITOUR can link to your CRM system and as soon as the job is received and automatically opens the job with the previously entered customer data.
Faults and other emergencies are scheduled at the earliest opportunity thanks to appropriate high prioritisation. To schedule these emergencies in a resource-friendly manner, FLS VISITOUR reviews the status of staff in the field each time it exchanges data FLS MOBILE. The current position and workload of a field engineer can be determined and a local emergency can, if necessary, be assigned to him/her. This job is then transferred to the field engineer immediately using a push procedure. Real-time scheduling ensures you adhere to legal regulations, e.g. response times in the event of gas emergencies.
When using FLS MOBILE, your field staff are able to provide your customers with appointment proposals generated directly from FLS VISITOUR while they are still with them should any revisits be necessary, i.e. proposals that have been optimised in line with your objectives (according to cost and service targets). The customer selects an appointment there and then, which is immediately scheduled in FLS VISITOUR.
If you already employ a CRM/ERP solution in your call centre, simply connect FLS VISITOUR to your existing system as a ‘black box’ and be amazed at how quickly you receive qualified appointment proposals for agreeing appointments with your customers – without the need to toggle between two systems.
We want you to be convinced of the added value which our software brings – not through clever sales talk, but through real evidence and figures in black and white.
‘test us before you actually invest‘ guarantees transparency and offers you the opportunity to test the performance and adaptability of the software prior to full implementation.