FLS VISITOUR is the optimal scheduling and route planning software for mobile workforces. Using FLS VISITOUR you can coordinate all current and long-term appointments…in a matter of seconds. So you not only ensure better customer service, but you can also reduce your service costs by up to 20%.
FLS VISITOUR can handle even complex planning activities such as task dependencies, multi-day tasks, team assignments, overnight stays, depot pick-ups, standby duty, etc. – all within its intuitive and user-friendly interface.
Appointment Suggestions - Instantly.
Throughout the working day, FLS VISITOUR calculates the effects of various factors on the overall schedule – all the way down to the house number level. By taking into account all variables and business rules, and constantly optimizing the whole picture, FLS VISITOUR is able to provide you with accurate and realistic appointment slot proposals for your incoming customer requests - whether that’s through your call center agents or your customer-facing Internet site – instantly.
Should the situation in the field change, FLS VISITOUR re-plans the effected appointments and travel routes – lightning fast. For example: the sudden unavailability of a service technician, a customer initiated cancellation, or an ad-hoc order request entered manually. Since the situation is constantly updated and monitored by VISITOUR, potential delays are communicated to the dispatcher so they can be proactively addressed.
FLS VISITOUR is the only solution with the unique PowerOpt technology: an algorithm developed by FLS that provides extremely accurate and quick calculations for route planning – thereby enabling FLS to offer the first true real-time and dynamic scheduling solution on the market.
FLS VISITOUR is a high-performance tool for the simultaneous optimization of many thousands of jobs – including those covering several days. Maintenance or inspection appointments that are booked well in advance can be easily and optimally scheduled - weeks or months ahead.
Individual Resource Schedules
To facilitate an equal distribution of tasks amongst your workforce in accordance with their qualifications, FLS VISITOUR takes into account individual work hours, time sheets, break regulations and regional holidays as well as professional skills, soft skills, customer loyalty, degree of qualification and regional districts. All these factors are taken into account to ensure optimal skill matching and evenly distribute work as much as possible.
Fill Function - for optimal utilization
In the real world, it often occurs that an estimated time to completion for a work order is only that – an estimate. Sometimes the task takes longer than expected, sometimes less. When it takes less than expected, VISITOUR has a “fill function” which automatically looks for a way to optimally use the newly won time – either centrally managed, or directly initiated by the field resource.
Spare Parts Management
Regardless of whether your spare parts are within the vehicle fleet or centrally housed at a depot – VISITOUR supports your spare part management processes.
Scalable Web Application Server
FLS VISITOUR is based on a high-performance Web Application Server (WAS) that, in combination with its multilingual Windows Thin Client GUI, offers true client/server architecture. Because of its scalability, integrated security, and high-availability architecture – VISITOUR delivers maximum performance for organizations of any size.
Regardless of the back-end system, you choose whether the system steering your scheduling is the VISITOUR GUI or your existing system with VISITOUR acting as a complete "black box" solution.
The Perfect Extension to FLS VISITOUR: FLS MOBILE
With FLS MOBILE you are always in contact with your mobile workforce - through Smartphones, tablets, laptops, or PDA’s. All relevant data needed to perform tasks can either be pushed to the device in advance (with the work order) – or accessed (pulled) in real-time by your mobile resources.
The field staff can provide you with updates on work order status, job completions, and even send back customer signatures directly to the server. Navigation and tracking functionality are also supported by FLS MOBILE.