CASE STUDY / ENBW
ENERGY SUPPLIER CHOOSES ONE-STOP-SHOP INTELLIGENT SCHEDULING SOFTWARE
Requirements:
- Effective scheduling of 230,000 tasks to 750 distribution network field technicians including coordination of complex work orders
- Efficient customer service and scheduling for metering technicians
- SAP integration
Benefits:
- Significant cost savings
- Improved order fulfillment
- Reliable appointments with customers
Meet the organisation:
enbw.com
As part of a programme for next generation workforce management, EnBW Regional AG selected FLS to implement an intelligent scheduling and route optimisation tool. The new workflow was to integrate with an existing SAP environment and enable efficient scheduling of 230,000 task assignments per annum for 750 field technicians.
The EU and UK requirement to install Smart Meters in every home and premise is a major customer service undertaking and EnBW AG selected FLS VISITOUR due to
THE ENBW CASE STUDY PDF
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JEREMY SQUIRE
UK Managing Director
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Jeremy Squire is a business leader and solutions consultant with over 20 years experience in field service scheduling and route optimisation software solutions. He is one of Europe's most recognised and regarded voices in field service technology.