CUSTOMER JOURNEY

CREATE A HOLISTIC CUSTOMER
EXPERIENCE IN REAL TIME


CONTACT ›

Realise an optimal interplay of all process participants.







FLS real-time solutions enable end-to-end digital processes from selection of desired date delivery, fully automatic appointment and route optimisation up to simulation, control and evaluation according to individual KPIs and objectives.

CUSTOMER


The customer as the central driver for service and logistics processes

  • 24/7 self-service with selection of desired date delivery
  • Tracking and notification
  • Direct feedback

SELF SERVICE WEB PORTAL  ›

CALL CENTER


The call center as a central communicator

  • Customer relationship management
  • Escalation management
  • Data exchange with field staff

REAL TIME ROUTE PLANNING  ›

FIELD SERVICE


The field service as a customer service genie

  • Personal client contact: focus on an optimum customer experience
  • Reduction of scheduling and administration workload
  • Real-time call and resource scheduling
  • Real-time traffic data

MOBILE DIGITAL WORKFLOW  ›

MANAGEMENT


Management as a course provider

  • Strategic planning of the business
  • KPI-driven control


WHY FLS REAL-TIME SOLUTIONS ARE TECHNOLOGY LEADER …

… learn more about PowerOpt, Real-Time traffic maps, artificial intelligence as well as integration and process modeling.


MORE ABOUT TECHNOLOGY BENEFIT ›