FIELD SERVICE MANAGEMENT SOFTWARE


REDUCE SERVICE COMPLEXITY:
WITH INNOVATIVE FSM SOFTWARE

Field Service Management software controls and optimises field service processes. FSM systems help technical service teams, surveyors, experts and also in the trade to optimally plan and coordinate assignments and resources and to successfully complete orders.

Software for Field Service Management is used in particular for optimal deployment, scheduling and route planning. In addition, mobile FSM applications support your employees at the customer and on the road. FSM software increases process and service quality and ensures cost-efficient order processing and satisfied customers.
 

FIELD SERVICE MANAGEMENT SOFTWARE FOR EFFICIENT DISPATCHING

The primary goal of Field Service Management: The complete and comprehensive planning of all resources by as few dispatchers as possible. Because only when you can flexibly deploy and coordinate your field staff, materials, and vehicles can all the wheels turn properly.

Manual scheduling quickly reaches its limits in dynamic business environments with multiple field service resources. Especially since spontaneous changes such as staff absences, appointment cancellations or emergency deployments almost always occur during the course of the day. Good Field Service Management therefore requires a solution that not only plans well ahead, but can also reschedule quickly and flexibly.

THE BEST FIELD SERVICE PLANNING IN EVERY SITUATION

With the FSM software FLS VISITOUR, you can optimally plan the tours and appointments of your field staff. The solution's powerful algorithm determines the best order planning, staff utilisation and routes in every situation.

The Field Service Management Software FLS VISITOUR ensures kilometre and time savings as well as a decreasing error rate for your orders through artificial intelligence. Your dispatching can use the system semi- or fully automatically, but can still reschedule manually. In this way, you convince your customers with a faster, more effective and proactive service experience.

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The 10 most common mistakes when choosing Field Service Management Software.

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FIELD SERVICE MANAGEMENT WITH FLS VISITOUR –
REAL-TIME ROUTE PLANNING FOR FIELD AND SERVICE STAFF

The 'engine' of the FSM software FLS VISITOUR is the PowerOpt Algorithm. The leading technology is designed to solve logistical challenges such as appointment coordination and route optimisation. PowerOpt prioritises service orders, ensures the right matching of skills and staff availability to orders and optimises route planning in real time in case of emergencies.

The algorithm takes into account all scheduling restrictions such as deadlines, service level agreements (SLA), qualifications, working hours and customer preferences. The system is capable of automatically processing large quantities and order data and scheduling a variety of resources.
With FLS VISITOUR, your office staff always has an overview of all orders and resources. All necessary information and data are available and networked with each other. This helps you avoid surprises in your field service management. In addition, there is simple material handling for service orders, which allows you to keep track of materials and spare parts in every phase.

Optimised dispatching of your field service not only means less effort in planning, but also shorter journey times and less fuel consumption - thanks to up-to-date, house number-specific route information and historical traffic data for intelligent, time-of-day-dependent field service planning.

KEY ADVANTAGES OF FIELD SERVICE MANAGEMENT SOFTWARE

HIGH FIRST-TIME-FIX-RATE
Field Service Management software optimally assigns your staff to jobs based on their skill sets and availability. Real-time material handling based on past service data ensures that all parts required for the job are available. Both increase the direct success rate of your assignments.
TRANSPARENT SERVICE PROCESSES
The seamless linking of your service desk with the field service control and the customer ensures more transparent services. In this way, you ensure smooth cooperation between all parties involved. With Field Service Management software, you gain an improved data basis for your processes.
REDUCED COSTS
In future, you will make your decisions on the basis of real-time data and analyses, optimally deploy your employees and achieve faster and more productive order processing. At the same time, you save travel time, kilometres, fuel and CO2 thanks to optimised deployment and route planning.
FLEXIBLE DISPATCH WORKFLOWS
With our Field Service Management software, you choose your scheduling approach from manual to fully automated. The solution significantly reduces the effort in planning and allows an immediate optimisation of the entire tour plan in case of sudden changes. Your order processing becomes much more flexible.

FURTHER SOLUTIONS FOR YOUR FSM -
INTEGRATE MOBILE APPLICATIONS AND A CUSTOMER PORTAL

Provide your service teams on the road with all important information: customer contracts, service history, warranties, service level agreements (SLA) and more. With a mobile solution for field service management, you can connect your field staff to the leading system.

Our field service app FLS MOBILE provides on-site support for orders and ensures transparent communication between office and field staff. The app's connection to the central appointment and tour planning solution ensures that everyone involved is always up to date.

Cost-optimised desired appointments - The intelligence of the PowerOpt algorithm can be used not only for scheduling. Our Field Service Management software also includes a customer portal for booking appointments. With FLS PORTAL your customers have the opportunity to book their desired appointments online.

The proposed appointments are already cost-optimised and are precisely included in the route planning. In addition, your customers can receive an automatic appointment reminder or a possible delay message by e-mail or SMS, as well as track the highly accurate estimated arrival time (ETA).

"Even if we calculate very conservatively and assume a saving of only savings of 10% of the travelling time, we gain 100 hours per week. By saving this valuable time, our our employees can now concentrate even more on the customers. concentrate even more on the customers. A great result."

Stefan Bernhard, Prokurist Christ Wash Systems
A selection of other companies that rely on technology from FLS
rewe digital logo
jungheinrich logo
Amey Logo
vonovia logo

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OPTIMISE YOUR OPERATIONS


Arrange a demo appointment to get to know FLS software.
We offer a demo version or, if you wish, we can use your data.

REQUEST A DEMO ›

START NOW:
OPTIMISE YOUR OPERATIONS


Arrange a demo appointment to get to know FLS software. We offer a demo version or, if you wish, we can use your data.

REQUEST A DEMO ›

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