FIELD SERVICE MANAGEMENT SOFTWARE

REDUCE SERVICE COMPLEXITY:
WITH INNOVATIVE FSM SOFTWARE


ARRANGE A DEMO ›



Field service management describes the optimisation of service processes, customer management and the efficient deployment planning of all relevant resources of a company so that all steps are carried out with the highest quality, reliability and always cost-efficiently.
The more optimised and seamless these processes are, the easier it is to scale individual components.

The primary goal of Field Service Management: The complete and comprehensive planning of all resources by as few dispatchers as possible.

Because only when your field staff, materials and vehicles can be flexibly deployed and coordinated by you, and you ensure that all employees and materials are in the right place at the right time, can you offer your customers the ideal customer service through perfect Field Service Management.

Not an easy task.




OUR FIELD SERVICE MANAGEMENT SOFTWARE
FLS VISITOUR


Combine our innovative field service management software FLS VISITOUR with a deep understanding of customer needs to connect the entire field service value chain through smart tools - always end-to-end, of course, and as simple as possible.



CUSTOMER CENTRICITY THROUGH SMART FIELD SERVICE MANAGEMENT


Impress your customers with a faster, more effective and proactive service experience. FLS VISITOUR reliably supports your field service technicians on site with the app FLS MOBILE in the FLOW EDITION, facilitating all process steps and ensuring transparent order data. With predictive analytics, you know before your customers that an inspection or maintenance is due and thus ensure less downtime. The PowerOpt algorithm always optimises all tours and ensures kilometre savings through artificial intelligence, a smooth process through suitable skill sets of the technicians and thus an overall increased first-time-fix rate. Always with the customer in focus:

 
  • Self-service portal for free online appointment booking
  • Optimal appointment and tour planning of the field service
  • Transparent and proactive communication (for example in case of emergencies or traffic jams)
  • Real-time analyses and mobile reporting


 

AVOIDABLE ERRORS

The 10 most common mistakes when choosing Field Service Management software for your business


FLS-WEB-E-Book-10-Errors

ADVANTAGES OF FIELD SERVICE MANAGEMENT

SCHEDULING AND DEPLOYMENT PLANNING OF THE FIELD SERVICE
MEDIATES FIELD SERVICE MANAGEMENT SOFTWARE

 
 

A SELF-SERVICE PORTAL THAT YOUR CUSTOMERS LOVE

 
 

The ideal customer experience

  • Convenient online appointment booking 24/7 at any location via any online-enabled device.
  • Offer time slots of your choice, optionally with direct cost indication.
  • Automatic email or SMS appointment reminder or late message prior to arrival of delivery or field service.
  • Attended time of arrival (ETA) and current vehicle position can be tracked permanently in the appointment portal.

Cost reduction through optimised appointment proposals

  • Reduced costs in the appointment booking process by saving resources.
  • FLS VISITOUR feeds FLS PORTAL with already cost-optimised appointment proposals.
  • No over-capacity due to real real-time planning: Binding appointment bookings of the customer are planned in FLS VISITOUR in real time.
  • Cost savings of over 20% through permanent route optimisation in the background.

SIMPLE AND EFFECTIVE ORDER MANAGEMENT WITH FIELD SERVICE MANAGEMENT

Easy material handling for service orders

  • Keep track of spare parts at every stage of the job.
  • Gain real-time insights into field service material management.
  • Ensure material availability and avoid repeated deadlines.

Compliance with Service Level Agreements (SLAs)

  • Optimise real-time predictive maintenance of machines and equipment through monitoring, tracking and forecasting.
  • Provide your service technicians with all important information from customer contracts, warranties and the service level agreements (SLA).
  • Hold the SLAs without problems through optimally planned tours, transparent communication and suitably deployed employees.

FLS MOBILE IN THE FLOW EDITION –
THE MOBILE FIELD SERVICE MANAGEMENT ASSISTANT





Increasing efficiency

  • Complete digital mapping of your service processes and workflows.
  • Controlled communication between office, field service and customer.
  • Time and cost savings through real-time tour optimisation.

FLS MOBILE IN THE FLOW EDITION

Developed for technicians

  • Intuitive and easy to use app. Your field service employee is guided simply through all process steps of the order.
  • Know-how transfer and order management in one app. Standardised checklists and feedback forms provide you with uniform reactions and order processing.
  • With FLS MOBILE, new appointments can be made on site. FLS VISITOUR transmits valid appointment proposals that are customer-oriented and cost-optimal.

Permanent availability of all data

  • Call up important information such as data on similar orders, customer history, material availability and process checklists easily on the move - whether on or offline.
  • Easy navigation with consideration of real-time traffic data to the order location.
  • Push notification to the technician's smartphone in case of appointment postponements.

EASY CONNECTION OF FLS VISITOUR TO YOUR LEADING ERP SYSTEM

To enable you to rely on our field service management software as quickly as possible, we provide FLS VISITOUR via web application servers. Integration is easy thanks to the use of web services.

FIELD SERVICE MANAGEMENT SOFTWARE IN PRACTICE

Learn how companies are using smart field service management to deliver excellent customer service experiences.

DO YOU WANT TO KNOW MORE ABOUT
FIELD SERVICE MANAGEMENT?

Read informative articles on the topic of field service management software and field service automation from our blog.

CONTACT