Field service management describes the optimisation of service processes, customer management and the efficient deployment planning of all relevant resources of a company so that all steps are carried out with the highest quality, reliability and always cost-efficiently.
The more optimised and seamless these processes are, the easier it is to scale individual components.
The primary goal of Field Service Management: The complete and comprehensive planning of all resources by as few dispatchers as possible.
Because only when your field staff, materials and vehicles can be flexibly deployed and coordinated by you, and you ensure that all employees and materials are in the right place at the right time, can you offer your customers the ideal customer service through perfect Field Service Management.
Not an easy task.
The more optimised and seamless these processes are, the easier it is to scale individual components.
The primary goal of Field Service Management: The complete and comprehensive planning of all resources by as few dispatchers as possible.
Because only when your field staff, materials and vehicles can be flexibly deployed and coordinated by you, and you ensure that all employees and materials are in the right place at the right time, can you offer your customers the ideal customer service through perfect Field Service Management.
Not an easy task.
OUR FIELD SERVICE MANAGEMENT SOFTWARE
FLS VISITOUR
Combine our innovative field service management software FLS VISITOUR with a deep understanding of customer needs to connect the entire field service value chain through smart tools - always end-to-end, of course, and as simple as possible.
ADVANTAGES OF FIELD SERVICE MANAGEMENT
HIGH FIRST-TIME FIX RATE
Optimal allocation of field technicians based on their skill set and availability can reduce order and travel times. Real-time material handling ensures that all parts required for the job are available based on past service data. This minimises repeated and unnecessary customer visits.
TRANSPARENT SERVICE PROCESSES
Achieve more efficient services by seamlessly integrating your service desk, field service management and your customer. This way, you ensure smooth cooperation between all parties involved. Your customers are always informed about (especially time-related) changes in the order.
COST REDUCTION
In the future, you can make your decisions based on real-time data and analyses, thus optimally deploying your service technicians and creating a more efficient and productive processing of orders.
SCHEDULING AND DEPLOYMENT PLANNING OF THE FIELD SERVICE
MEDIATES FIELD SERVICE MANAGEMENT SOFTWARE
Scheduling with PowerOpt
- Prioritisation of service orders and optimised rescheduling in case of emergencies.
- Optimal scheduling of your field service - always in real time.
- Transparent processes through access to all relevant data.
Transparent processes
- Consideration of all restrictions, for example employee qualifications or experience, and automated allocation to the relevant orders.
- Automatically process large order data and schedule many resources. You always have an overview of the order status and location of the employee.
- Avoid surprises through maximum information availability and networking.
The ideal skills
- Increase productivity through the targeted deployment of employees with the skills relevant to the selected job.
- Shorten travel times thanks to visibility of available and optimally qualified technicians located near the job site.
- Send your employees information on the required tools and spare parts automatically to their mobile devices directly on site.
A SELF-SERVICE PORTAL THAT YOUR CUSTOMERS LOVE
The ideal customer experience
- Convenient online appointment booking 24/7 at any location via any online-enabled device.
- Offer time slots of your choice, optionally with direct cost indication.
- Automatic email or SMS appointment reminder or late message prior to arrival of delivery or field service.
- Attended time of arrival (ETA) and current vehicle position can be tracked permanently in the appointment portal.
Cost reduction through optimised appointment proposals
- Reduced costs in the appointment booking process by saving resources.
- FLS VISITOUR feeds FLS PORTAL with already cost-optimised appointment proposals.
- No over-capacity due to real real-time planning: Binding appointment bookings of the customer are planned in FLS VISITOUR in real time.
- Cost savings of over 20% through permanent route optimisation in the background.
SIMPLE AND EFFECTIVE ORDER MANAGEMENT WITH FIELD SERVICE MANAGEMENT
Easy material handling for service orders
- Keep track of spare parts at every stage of the job.
- Gain real-time insights into field service material management.
- Ensure material availability and avoid repeated deadlines.
Compliance with Service Level Agreements (SLAs)
- Optimise real-time predictive maintenance of machines and equipment through monitoring, tracking and forecasting.
- Provide your service technicians with all important information from customer contracts, warranties and the service level agreements (SLA).
- Hold the SLAs without problems through optimally planned tours, transparent communication and suitably deployed employees.
FLS MOBILE IN THE FLOW EDITION –
THE MOBILE FIELD SERVICE MANAGEMENT ASSISTANT
Developed for technicians
- Intuitive and easy to use app. Your field service employee is guided simply through all process steps of the order.
- Know-how transfer and order management in one app. Standardised checklists and feedback forms provide you with uniform reactions and order processing.
- With FLS MOBILE, new appointments can be made on site. FLS VISITOUR transmits valid appointment proposals that are customer-oriented and cost-optimal.
Permanent availability of all data
- Call up important information such as data on similar orders, customer history, material availability and process checklists easily on the move - whether on or offline.
- Easy navigation with consideration of real-time traffic data to the order location.
- Push notification to the technician's smartphone in case of appointment postponements.
FIELD SERVICE MANAGEMENT SOFTWARE IN PRACTICE
Learn how companies are using smart field service management to deliver excellent customer service experiences.
Agreement of delivery dates via the online tool FLS PORTAL
Communicate exact arrival times thanks to FLS VISITOUR
Field service arranges
appointments on site with FLS MOBILE
DO YOU WANT TO KNOW MORE ABOUT
FIELD SERVICE MANAGEMENT?
Read informative articles on the topic of field service management software and field service automation from our blog.
HOW TO RECOGNISE EXCELLENT FIELD SERVICE MANAGEMENT
RETHINKING FIELD SERVICE APPS FOR EXCELLENT CUSTOMER EXPERIENCES
THE TOP 8 TRENDS IN FIELD SERVICE MANAGEMENT