FIELD SERVICE APP

BOOST YOUR FIELD STAFF’S SUCCESS RATE THROUGH A SMARTER SUPPLY OF INFORMATION IN REAL TIME

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Long waiting times until the service engineer, surveyor or driver finally arrives with the delivery, are more than annoying for your customers. FLS MOBILE is the only field service app that minimises the time spent by your customers and at the same time increases your productivity in service. The link to the dynamic real-time scheduling of FLS VISITOUR enables you with maximum agility, so that even ad hoc inquiries can be effortlessly integrated into the schedule. Thanks to the complete digital mapping of service processes and workflows, the app offers new opportunities for your customer relationship but also for the empowerment and satisfaction of your employees.

TRANSFER YOUR PROCESSES DIRECTLY TO AN INDIVIDUAL MOBILE APP

FLS MOBILE in the FLOW EDITION enables you to transfer individually modeled workflow processes in the BPMN standard directly into a mobile app within a very short time.

As a mobile image of your individual processes, the mobile application offers an intuitive and user-friendly connection to your sales force which provides the exact queries and process steps that your individual service model requires.

THE NEXT LEVEL:
UNIQUE PROCESSES AND OPTIMISATION POSSIBILITIES

The app is offered as a progressive web app (PWA) and as a native app for iOS and Android. It scores with clear processes, completeness checks, clear user control and extremely quick adaptability, which allows a short-term adjustment and modification of the processes.

WORKFLOW TOOLSET
Workflow processes can be designed ‘out of the box‘ & put together flexibly

USER EXPERIENCE
Clear, simple and self-explanatory user guidance

AGILE PROCESS DESIGN & CONTROL
A / B testing (split test), agile modeling

MOBILE MANAGEMENT OF CALLS AND RESOURCES

IMPORTANT INFORMATION ALWAYS AT HAND
With FLS MOBILE the sales force has call-related information such as customer master data, object data and material data on their mobile device and can change them – if necessary – directly in the app. The exact description of locations and plants ensures faster call processing on site.

DOCUMENTATION OF
DELIVERY & RETURNS
With FLS MOBILE you have different functionalities at hand, e.g. scanning barcodes when delivering packages and accepting returns.

MOBILE MATERIAL MANAGEMENT VEHICLE STOCK INVENTORY
Used material can be booked and reordered directly in the app; any exchange of material between colleagues is also recorded transparently with FLS MOBILE.

DESIGNED CUSTOMER & ORDER REPORTS
With the FLS MOBILE ReportEditor you can create report templates according to your own needs. With clear checklists, you ensure greater efficiency.

TIME RECORDING
DIRECTLY IN THE APP
FLS MOBILE takes over the activity and absence recording in the field and – fully automatically – creates a daily or weekly journal.

STAFF-RADAR SHOWS
EMPLOYEES NEARBY
If your engineers need assistance with a call, they can easily see the position of colleagues nearby.

EXCHANGE PHOTOS & DOCUMENTS IN REAL TIME
Files of all common formats (photos, Word, Excel, PDF documents) can be attached to a call and transferred directly to your ERP / CRM system

THE BENEFITS OF FLS MOBILE AT A GLANCE

Complete digital mapping of
your service processes and workflows

Time and cost savings through
real-time route optimisation

Increase in
Utilisation Rate

Controlled communications between dispatching, back office, field service and customers

Improved
First-Time-Fix rate

Increase in punctuality through
Predictive Analytics

Curious to learn more? Talk to FLS

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OUR MOBILE SOLUTIONS IN ACTION