The service expectations of your customers have risen. Through advancing digitization, chatbots and the like, instance response, i.e. the immediate reaction to customer inquiries, has already become reality. Customers want their problems, if possible, to be solved in an instance or to at least be given a guarantee of when they will be solved. Real-time scheduling that meets all your customers’ demands is therefore a must.
OPTIMIZED PROCESSES
FROM SCHEDULING TO ON-SITE APPOINTMENT
PROFIT FROM TRANSPARENCY
FROM THE VERY FIRST SCHEDULING STEP
Based on the current route scheduling and intelligent prediction of the required time window, FLS VISITOUR already suggests cost-efficient appointment proposals during the appointment agreement. If your customers select a desired date, they receive immediate appointment confirmation. At the same time, FLS VISITOUR optimizes the entire route schedule. Achieve the best level of transparency for your customers by notifying them of the expected time of arrival (ETA) of your staff as well as real-time tracking of the approach. Thanks to the highest possible scheduling accuracy and efficient support of on-site call completion, your staff start the next appointment stress free.
SCHEDULE ADHERENCE CAN BE PLANNED
FLS VISITOUR takes punctuality management to the next level.
This makes both our customers and your customers happy.
Up-to-dateness & transparency
for customers -
Arrival time can be tracked at any time.
for customers -
Arrival time can be tracked at any time.
Scheduling with intelligent prediction
of appointment durations and arrival times.
of appointment durations and arrival times.
Tracking of the real-time
position data of the vehicle
position data of the vehicle
Real-time optimization
with live traffic information.
with live traffic information.
AND THAT’S HOW IT’S DONE!
THIS IS HOW YOU GET AHEAD OF YOUR COMPETITION
Instant-response appointment assignment – immediate and binding
Online Appointment Portal for direct appointment selection by the customer
Precise scheduling – short, customer-friendly time windows possible
Cost efficiency thanks to permanent route optimization in the background
Cost transparency by specifying the costs for each appointment proposal
Extensive adherence to restrictions,
e.g. staff skills
e.g. staff skills
OPTIMIZED SCHEDULING IN PRACTICE
Delivery dates set using the FLS PORTAL online tool
Convey exact arrival times thanks to FLS VISITOUR
Field staff also make appointments on site
GOOD RELATIONSHIPS START WITH THE FIRST CALL
We are personally available for you by telephone, email, fax, or contact form from 9:00 am to 5:30 pm.
FASTLEANSMART UK LTD.
Merlin House
Brunel Road
Theale / Reading
Berkshire RG7 4AB, UK
Phone: +44 1183 800189
Email: info@fastleansmart.com
Merlin House
Brunel Road
Theale / Reading
Berkshire RG7 4AB, UK
Phone: +44 1183 800189
Email: info@fastleansmart.com
Innovation Centre
Keckwick Lane
Daresbury
Warrington
WA4 4FS