The service expectations of your customers have risen. Through advancing digitisation, chatbots and the like, instance response, i.e. the immediate reaction to customer inquiries, has already become reality. Customers want their problems, if possible, to be solved in an instance or to at least be given a guarantee of when they will be solved. Real-time scheduling that meets all your customers’ demands is therefore a must.
OPTIMISED PROCESSES
FROM SCHEDULING TO ON-SITE APPOINTMENT
Appointment agreement
by phone, on-site or online
Route scheduling
and optimisation
in real time
Notification of the exact arrival time + live tracking of the approach
Efficient completion
of the call on-site
Appointment agreement
by phone, on-site or online
PROFIT FROM TRANSPARENCY
FROM THE VERY FIRST SCHEDULING STEP
Based on the current route scheduling and intelligent prediction of the required time window, FLS VISITOUR already suggests cost-efficient appointment proposals during the appointment agreement. If your customers select a desired date, they receive immediate appointment confirmation. At the same time, FLS VISITOUR optimises the entire route schedule. Achieve the best level of transparency for your customers by notifying them of the expected time of arrival (ETA) of your staff as well as real-time tracking of the approach. Thanks to the highest possible scheduling accuracy and efficient support of on-site call completion, your staff start the next appointment stress free.
AND THAT’S HOW IT’S DONE!
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THIS IS HOW YOU GET AHEAD OF YOUR COMPETITION
Instant-response appointment assignment – immediate and binding
Online Appointment Portal for direct appointment selection by the customer
Precise scheduling – short, customer-friendly time windows possible
Cost efficiency thanks to permanent route optimisation in the background
Cost transparency by specifying the costs for each appointment proposal
Extensive adherence to restrictions,
e.g. staff skills
OPTIMISED SCHEDULING IN PRACTICE
Delivery dates set using the FLS PORTAL online tool
Convey exact arrival times thanks to FLS VISITOUR
Field staff also make appointments on site