CASE STUDY / ATB WATER


FOR A WORLD WITH CLEAN WATER - ATB WATER GMBH TAKES CUSTOMER SERVICE TO A NEW LEVEL





Requirements:
  • Company-wide re-evaluation of technical field service offer
  • Goal-defined rules and consideration of possible goal conflicts
  • Adoption of operational planning with FLS VISITOUR
  • Training of Dispatch teams in ad-hoc requests
Benefits:
  • Fast and binding pre-optimised appointments
  • Considerable time saved at customer site
  • Increase in order resolution by 28.5%
  • Reduction of planning efforts in scheduling
  • Efficiency gains through intelligent monitoring
  • Transparency of service processes
  • Expansion of the service portfolio

Meet the organisation:
www.atbwater.de
70% of our planet is covered with water, making the topic increasingly important. This water is not always clean and directly usable for us humans. Only about 1% of the water reserves available worldwide is of drinking quality. No wonder it is one of the most valuable raw materials of the 21st century. However, as a human factor, we contribute significantly to water pollution. The focus of our society is changing and so the sustainable and resource-saving use of water is a primary focus.

ATB WATER GmbH, with its headquarters in Porta Westfalica and 4 other locations across Europe and the USA, has adopted this focus as its corporate objective, and for over 20 years has positioned itself as a globally-active specialist and market leader in decentralised and semi-centralised wastewater systems - from standardised small wastewater treatment plants to application-specific solutions. Example solutions include food processing for the tourism sector, and components for equipping and servicing wastewater treatment plants. "For a world with clean water".



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