FLS-E-BOOK-field-service-control-for-an-customer-experience

 E-BOOK 

FIELD SERVICE CONTROL FOR AN EXCELLENT CUSTOMER EXPERIENCE


Consumer buying behaviour and their service expectations were forever changed by 'global players' such as Amazon and Deliveroo. These expectations are not only reflected in the private consumer market; they're now increasingly evident between B2B players. The solutions, services and products of companies should be available always, appointments should be made according to desired dates, and a constantly excellent customer experience rating should be visible and maintained.

But how do we manage to keep up with these growing B2B and B2C customer expectations and always optimally execute field service?

If customer experience and satisfaction are to be improved, an outstanding field force is crucial. They are the direct contact with the consumer and often the only human interaction between company and customer. In other words, a key factor for successful customer service and a decisive competitive feature.

This year—which is characterised by topics such as digitalisation, automation and machine learning—has proven that despite advances, in the area of field service management processes are often remain manual. Works orders are received, planned, and scheduled manually. This leads to costly repeated and unoptimised appointments, non-transparent processes, and frustrated customers and employees.

However, thanks to the digitalisation and automation mentioned above, we already have all the means at our disposal to keep pace with these growing customer expectations and to deploy intelligent field service management.

Read our e-book: "Field Service Control for an Excellent Customer Experience" to find out how you can bring your field force into the modern age to ensure a perfect customer experience.

CUSTOMER EXPERIENCE FOR A COMPETITIVE ADVANTAGE

 E-BOOK 

FIELD SERVICE CONTROL FOR AN EXCELLENT CUSTOMER EXPERIENCE


Consumer buying behaviour and their service expectations were forever changed by 'global players' such as Amazon and Deliveroo. These expectations are not only reflected in the private consumer market; they're now increasingly evident between B2B players. The solutions, services and products of companies should be available always, appointments should be made according to desired dates, and a constantly excellent customer experience rating should be visible and maintained.

But how do we manage to keep up with these growing B2B and B2C customer expectations and always optimally execute field service?

If customer experience and satisfaction are to be improved, an outstanding field force is crucial. They are the direct contact with the consumer and often the only human interaction between company and customer. In other words, a key factor for successful customer service and a decisive competitive feature.

This year—which is characterised by topics such as digitalisation, automation and machine learning—has proven that despite advances, in the area of field service management processes are often remain manual. Works orders are received, planned, and scheduled manually. This leads to costly repeated and unoptimised appointments, non-transparent processes, and frustrated customers and employees.

However, thanks to the digitalisation and automation mentioned above, we already have all the means at our disposal to keep pace with these growing customer expectations and to deploy intelligent field service management.

Read our e-book: "Field Service Control for an Excellent Customer Experience" to find out how you can bring your field force into the modern age to ensure a perfect customer experience.

CUSTOMER EXPERIENCE FOR A COMPETITIVE ADVANTAGE



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    Learn more about the topics:
    • Challenges of field service management
    • Best practices to optimise your field service and customer experience
    • The right software to achieve your goals: FLS VISITOUR

    Profit from our experience as experts in the field of appointment and route & tour planning software—for your field service and head office planners.





    Get the e-book directly as a PDF file to your e-mail inbox – Download now for free:


      * Required details / FLS will only use your details to provide you with the offer and additionally inform you about relevant content, products and services. You may unsubscribe at any time. Further information in the FLS Privacy Policy.



      In this e-book, we have compiled tangible lessons for you from around 30 years of customer experience improvement. This will help you to identify and avoid typical sources of error.

      Profit now from our experience as experts in the field of appointment and tour planning software for your field service or service organisation.