ast Lean Smart UK has continued its success as a developer of best-of-breed Field Service Management solutions, that’s according to our latest Customer Satisfaction Survey. Our customer community agrees that our software markedly increase route planning and resource efficiency.
Having considered our products, account management, and ongoing customer service, our 2021 rating increased to a highest-ever 9.6/10.
ASKING THE RIGHT QUESTIONS
Our survey is designed to ensure that we continue to lead as a real-time scheduling software provider. The results, and our ongoing, open communication helps us to improve our operations and develop even smarter products.
We asked our customer community:
- Would you recommend FLS scheduling software to a friend with a field force or logistics scheduling requirement?
- How do you rate the Consultants assigned to the project?
- How do you rate the Support service received?
Our Consultants were described as “incredibly proactive and resourceful, with first-rate problem-solving skills”. The FLS VISITOUR
platform is specifically rated as excellent, with respondents telling us that a significant amount of their time is freed up to focus on growing their business.
Customers also highlighted how taking control of their data meant planning with realistic travel times; “It has really helped us to make sure we're meeting our SLAs, and the work that we're asking our engineers to do is now achievable” said the Head of Performance of a specialist repairs and maintenance company with circa 500 operatives.
A commercial property specialist can now plan a balanced workload for their 75 tradespeople, telling the survey; "The technology is very impressive. The speed at which it's able to calculate the quantum of orders and possibilities is very impressive".
77 forecourt equipment engineers can now exchange job data between their FLS Mobile App and Head Office, in a feature described as "a gamechanger".
PARTNERING FOR SCHEDULING SUCCESS
Jeremy Squire, Managing Director of Fast Lean Smart UK said, “Field forces are busier than ever, so we thank our customers for taking the time to engage with our survey. It’s very pleasing for the FLS UK team to know we are achieving such high satisfaction amongst our community. We are highly committed to providing an experience more along the lines of a partnership. Our scores prove that we enjoy what we do and we enjoy what our customers do—scheduling efficiently”.
To learn more about Fast Lean Smart technologies, including FLS VISITOUR, click here
Further reading: ISO certifications - from ISM To Green IT