FIELD SERVICE SCHEDULING: TOP 10 BLOG ARTICLES 2021
2 min. reading time
07 January 2022 ·
cross our articles we offer field service and field scheduling best practice to advance your operations and the move to optimisation. What interested our readers most in the past year? Here are the top 10 articles and the links you need to improve your team's understanding.
➤ 11 REASONS TO PROFESSIONALISE YOUR ROUTE PLANNING
➤ TREND REPORT: THE TOP 8 TRENDS IN FIELD SERVICE MANAGEMENT
Good field service management is more valuable today than ever before. More and more companies are relying on the automation of their work processes and thanks to state-of-the-art technologies, field service management is easier than ever. The constant integration of new developments and improvements in FSM solutions has made a significant contribution to simplifying communication between customers and companies and making work processes faster and more optimised.
➤ 7 WAYS FIELD SERVICE MANAGERS CAN CUT CO2
Just as market commentators claim COVID pushed the world of technology ahead 'by 5 years in 5 months', a number of issues haven't gone away. Environmental concerns are ever present, and companies wishing to make CO2 savings have seen their long-term plans torn-up. As we get to grips with new ways of working, how can you keep running with teams of field agents, without compromising corporate goals? In truth, it's not impossible.
➤ SOFTWARE-AS-A-SERVICE OR ON-PREMISE AS A SOFTWARE MODEL?
When it comes to route planning, companies still rely far too often on chance. Wrongly; because even with just a few regular tours, time and money are lost. What is the difference between Software-as-a-Service (SaaS for short) and on-premise software models? And what does your company need? We'll get to the bottom of these questions in this blog article, using tour planning software as an example.
Field Service Control for an Excellent Customer Experience
➤ OPTIMAL ROUTE PLANNING WITH GOOGLE MAPS? 5 REASONS THIS IS IMPOSSIBLE
You get in your car, open Maps on your mobile phone - or for the more advanced among us: Apple Car Play or Android Auto - and enter the destination address by voice command. Now Google Maps or Apple Maps begins and the best possible route is calculated. We drive off.
This approach is common in the consumer world, but it becomes more difficult in a professional setting, especially when several stops with different requirements and time dependencies have to be scheduled: for most field staff, however, this represents the daily routine. In this article we show why such online route planning solutions fail in field service management and how you can benefit from professional software solutions for optimal route planning.
➤ THE MOST IMPORTANT TEST FOR ROUTE OPTIMISATION SOFTWARE
Selecting a route optimisation software means moving a field force towards digital tools that promote the best or most effective use of resources—not only effective now but aligned to future business goals. This can be a long process, and making a choice for the wrong reasons proves costly. Testing route optimisation software.
➤ COST CONTROL: REACTIVE MAINTENANCE WITH FIELD SERVICE MANAGEMENT SOFTWARE
Every Scheduling and Dispatch team knows reactive maintenance and repair works generate unforeseen costs for you and your customers. Customers cannot operate their businesses, SLAs are strict, and budgets are stressed. Field service management software empowers technicians and field engineers to attend emergency callouts and appointments whilst controlling costs. Whether an in-house fleet or a preferred supplier, it’s possible to remain profitable and offer high service standards, even when some maintenance is simply unavoidable. In this post we introduce the basics of cost management in the reactive repairs market.
➤ STRENGTHEN FIELD SERVICE OPTIMISATION WITH AN ECOSYSTEM MODEL
Implementing modern scheduling and route planning software such as AI-powered and cloud-based platforms, means appointments and resources across field service are optimised in real time. The software presents a transparent user experience, with continual processes working in the background to form the backbone of your service business.
Organisations that have made the decision to deploy FLS VISITOUR, with features such as mobile app FLS MOBILE, and an integration with a CRM, enjoy results quickly. Often, this move into automation and paperless workflows (digitalisation) kick-starts a wider review within other departments. It’s natural to seek further software to boost productivity and customer service scores.
We've begun 2022, so take a look at our checklist "IS YOUR FIELD SERVICE MANAGEMENT READY FOR 2022?". This checklist is intended to help you assess your current practices. Which areas need improvement? And where can gaining control of your data boost your business in 2022?