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FIT FOR SERVICE WITH END-TO-END DIGITAL PROCESSES FOR AN EXCELLENT CUSTOMER EXPERIENCE


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FLS products:




REQUIREMENTS:

  • Introduction of a software-based appointment and route scheduling solution throughout Germany as well as a mobile solution for scheduling/customer service and field engineers
  • Integration of the CRM system
  • Short implementation phase and rapid go-live: < 8 weeks
BENEFITS:

  • Reduction of costs through improved route scheduling: 25% less mileage (15% on average)
  • Improved customer service thanks to valid information – based on real-time data
  • More efficient processes and optimized interaction between office and field staff resulting from real-time information
  • End-to-end digital process and data exchange: CRM – FLS VISITOUR – FLS MOBILE



T he Johnson Group has been successfully producing and selling fitness equipment for private and commercial use for 43 years and is one of the largest fitness equipment manufacturers worldwide. The Johnson Health Tech. family includes eight independent brands with an extensive portfolio.

When it comes to equipping a private home gym or a state-of-the-art multi-user gym, Johnson Health Tech. provides solutions for every level of fitness and budget. The premier brand MATRIX as well as the Horizon and Vision Fitness brands for premium end customers are distributed from the company’s site in Frechen – Germany. Johnson’s global network consists of manufacturing facilities in Shanghai and Taiwan as well as research and development centers in North America, Shanghai, and Taiwan. Further, Johnson has a global network of 26 subsidiaries with a service network spanning 60 countries.

THE CHALLENGE

Johnson Health Tech. GmbH was looking for a professional appointment and route scheduling solution for its field engineer deployments. The focus was on fast and effective real-time scheduling in order to provide professional customer service with reliable service appointments. The goal was to replace Excel scheduling with an end-to-end digital solution and processes, thereby enabling real-time interaction between office and field staff for a better customer experience.





DEEP DIVE INTO THIS FLS PROJECT - THE ENTIRE SUCCESS STORY STRAIGHT TO YOUR INBOX


Listen to those who know best what FLS and our solutions can do: our customers.
Find out more about the solution to the challenge and the benefits for our customers.

THE JOHNSON HEALTH-CASE STUDY AS PDF.

Simply fill out the form and receive the case study by email.





    Complete:




    DEEP DIVE INTO THIS FLS PROJECT - THE ENTIRE SUCCESS STORY STRAIGHT TO YOUR INBOX


    Listen to those who know best what FLS and our solutions can do: our customers.
    Find out more about the solution to the challenge and the benefits for our customers.

    THE JOHNSON HEALTH-CASE STUDY AS PDF.

    Simply fill out the form and receive the case study by email.





      Complete:



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