CASE STUDY: ELITE GAMING


HIGH-LEVEL SERVICE AGREEMENTS DUE TO EFFECTIVE RESOURCE SCHEDULING


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FLS products:




Requirements:

  • Optimization of service
  • Mobile Solution on iPhone
  • Central planning
BENEFITS:

  • Significant cost savings
  • Reduction of mileage
  • More orders proceeded
  • Improved order fulfillment
  • Improvement of calls / FSE /day up to 20%



Elite Gaming is the market leader in the arcade sector and slot machines in Denmark. Together with over 500 Adult Gaming Centres and partners across the country, they are working hard to expand their position as the most flexible and service-minded supplier. Elite Gaming A/S is a 100% owned subsidiary of Danske Spil A/S and is headquartered near Copenhagen. The company has its own running technician staff.

The challenges
"There is nothing that can arouse strong feelings as a faulty slot machine. Therefore, our engineer has to be on site soon after the problem has occurred. Customers have a service agreement where we guarantee to be there within an agreed time. It is extremely difficult to comply with the agreements without an effective route optimization- and scheduling tool that provides knowledge about where engineers are accurately located on today‘s trip at a given time, and how many tasks they have left on that day," says service coordinator Anders Kristoffersen, Elite Gaming.






DEEP DIVE INTO THIS FLS PROJECT - THE ENTIRE SUCCESS STORY STRAIGHT TO YOUR INBOX


Listen to those who know best what FLS and our solutions can do: our customers.
Find out more about the solution to the challenge and the benefits for our customers.

THE ELITE GAMING-CASE STUDY AS PDF.

Simply fill out the form and receive the case study by email.





    Complete:




    DEEP DIVE INTO THIS FLS PROJECT - THE ENTIRE SUCCESS STORY STRAIGHT TO YOUR INBOX


    Listen to those who know best what FLS and our solutions can do: our customers.
    Find out more about the solution to the challenge and the benefits for our customers.

    THE ELITE GAMING-CASE STUDY AS PDF.

    Simply fill out the form and receive the case study by email.





      Complete:



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