CASE STUDY / JUNGHEINRICH


WORLDWIDE PLANNING TO ACHIEVE THE HIGHEST LEVEL OF CUSTOMER SERVICE





Requirements:

  • Scheduling of 4000 ­service engineers
  • Combination of completely different task types
  • Tight integration with SAP ERP-System

Benefits:

  • High flexibility with ­centralised service organisation
  • Fast response to customer calls
  • Cost effective field operations


More information:
jungheinrich.com
The Jungheinrich Group is one of the world‘s three largest suppliers of material handling equipment, warehousing and materials flow technology. Headquartered in Hamburg, Germany, the company operates sales and service subsidiaries in 40 countries around the world.

Jungheinrich has developed from a forklift truck ­manufacturer to become an intralogistics service and solution provider and today employs more than 4,000 mobile service engineers all around the globe.



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