The Cologne-based telecommunications company NetCologne is one of the most successful regional carriers in Germany with roughly 397,600 phone and internet customers, 28,200 cellphone customers, and 186,600 TV customers. Its very own fiber optic cable network consists of some 420,000 kilometers of fiber cable and is one of the most state-of-the-art anywhere in Europe.
NetCologne currently employs around 770 people and boasts an extensive network of stores offering its customers a wide range of technical services – for example landline telephony and cellphone services, internet and online services, analog and digital TV, communication routes, corporate networks, data services, and tailored telecommunication solutions. Together with FLS VISITOUR the company has now discovered an efficient way to manage its service organisation more cost effectively, while providing the services stated in individual service level agreements in a reliable manner and increasing customer satisfaction.
FLS VISITOUR ensures optimum scheduling by incorporating both individually definable parameters and
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