CASE STUDY / SECO KÄLTETECHNIK


COOL SYSTEM WITH THE BEST ON-SITE SUPPORT





Requirements:

  • Introduction of a software-based appointment and route scheduling solution as well as a mobile solution for 140 technicians
  • Short implementation phase and rapid go-live
  • Scalability of the scheduling solution
  • Dynamic real-time scheduling for 24/7 emergency service

Benefits:

  • 52% fall in mileage in the route schedule
  • Ecological aspect of the fall in mileage: 900,000 kg CO2 reduction
  • Transparent service processes thanks to the provision of extensive data material and its evaluation options
  • Increased scheduling efficiency


More information:
secokaelte.de
Whether you are after ice-cream, frozen vegetables or an ice-cold lemonade, SECO Kältetechnik GmbH, the German specialist for refrigeration and building control systems, will most probably have something to do with it. Today, SECO employs over 250 people and services 880,000 plug-in appliances in service stations, supermarkets, grocery stores, bars, and restaurants throughout Germany and Austria. "Our employees are the key to our success. We wish to create the best working conditions and ensure our skills and technical knowledge are always up to date and comprehensive", explains Björn Stemmermann, authorised officer responsible for project management and IT.

THE CHALLENGE

In 2009, SECO's significant and sustained growth demanded the implementation of professional appointment and route scheduling software to coordinate the 80 SECO field engineers and a number of partner firms. The seamless integration of the mobile solution FLS MOBILE twelve months later proved just as simple. A decisive argument in favour of the FLS software was, above all else, it’s rapid implementation. It was also important for SECO that FLS VISITOUR provides the scalability and flexibility required to meet today's business challenges: FLS VISITOUR must contribute to the company's growth strategy and be able to respond to new process demands.



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