Sky Deutschland AG is the leading subscription-based digital TV provider in Germany and Austria with over 3.8 million customers and an annual revenue of more than €1.7 bn. Sky focuses on providing its customers with an exclusive and high-quality package of channels and programs, exciting and innovative entertainment, as well as outstanding customer service.
One way to receive Sky services is through the in-home installation of a Sky digital satellite receiver. Sky therefore provides its customers with an in-home installation service. To meet its service targets despite a rising number of orders, Sky decided to introduce a central scheduling system for its service engineers in 2011. Since then, FLS VISITOUR and FLS MOBILE have been responsible for scheduling the appointments and routes of the field engineers.