As one of the leading housing providers in North Rhine-Westphalia, VIVAWEST manages around 120,000 apartments in the Rhine and Ruhr area. In about 100 municipalities between Aachen and Ahlen around 300,000 people have found a home at VIVAWEST. The four operating companies of the VIVAWEST Group offer all the required services for the management of large real estate inventories – from the maintenance of green and open spaces, through the repair and modernisation of apartments, the provision of cable TV and internet to utility billing.
VIVAWEST decided to rely on innovative technology at an early stage in order to provide fully automated end-to-end processes – from online claims reporting in the customer portal or the customer portal app to onsite repair on the desired date. All-around-service through technological advantages that inspires customers and stands out from the competition.
Not only by call, but also online in the customer portal or of the customer portal app, VIVAWEST tenants can claim damages and arrange a desired date for the repair. What is possible today quickly and easily around the clock, requires a complex interaction of innovative optimisation technologies. In order to be able to make a claim for each damage directly at the time of reporting and to offer a suitable desired date, it is important that comprehensive planning parameters are taken into account. A typical problem for the housing industry is that apartments and buildings feature differing furnishings and styles, which not only depend on when they were built but also on the type of building and regional location.