FLS products:


  • Effective deployment of 1.190 field staff
  • SAP / CRM integration
  • Website integration

  • Significant cost savings
  • Customer service ­improvements
  • Increase in customer ­satisfaction

Headquartered in Bochum, VONOVIA is Germany’s largest residential property company. It lets, manages and maintains to a high standard approximately 220,000 houses and apartments, 43,000 garages and parking areas, 1,500 commercial units.

Vonovia selected FLS VISITOUR to streamline operations and ensure a cost effective service is delivered. Due to this innovative appointment scheduling and route optimization software, just 4 dispatchers now control and provide escalation management for the efficient deployment of 1.190 field service staff.

FLS VISITOUR was tightly integrated into their existing SAP environment so that team members can create orders within SAP CRM, or customers can self-serve via a ­website, and receive route optimized appointment proposals from FLS VISITOUR within seconds, taking into account required skills, location of keys etc. One of the suggested times is then confirmed and kept firm by the system. Field staff access their appointments and capture status and completion information using tablet PC’s running SAP CRM software without the need for synchronization. They are also provided with a ‘Customer Container’ of other jobs which are within 300 meters of the route and can choose which of these to complete if ahead of schedule.

The benefit:
VONOVIA have established an innovative customer service organization using FLS VISITOUR that has led to increased customer satisfaction, significant cost savings and more flexible and efficient ­deployment of the field resources.

Cookie preferences

Bitte treffen Sie eine Auswahl.
Weitere Informationen zu den Auswirkungen Ihrer Auswahl finden Sie unter Hilfe.
Datenschutzerklärung der FLS GmbH
Impressum der FLS GmbH

Make a selection to continue.

Your selection has been saved!

Further Information

About our cookies

Please make a selection to continue. Below is an explanation of the different options and their meaning.

  • Accept all Cookies:
    Wir nutzen Google Analytics zur Erfassung der Besucher-Statistik und Verbesserung der Seite. Sie können der Erfassung der Daten durch Google Analytics in der Datenschutzerklärung% mit einem Opt-Out widersprechen. Des weiteren werden systemnotwendige Cookies gesetzt (z.B. diese Cookie-Einstellung).
  • Only accept necessary Cookies.:
    We waive the use of Google Analytics, but set system-necessary cookies (e.g. this cookie setting).

You can change your cookie settings here anytime: Datenschutzerklärung der FLS GmbH