INDUSTRY: HEALTHCARE & MEDICAL TECHNOLOGY
INCREASED EFFICIENCY THROUGH ROUTE AND SCHEDULE OPTIMISATION TOOLS FOR YOUR FIELD SERVICE MANAGEMENT
SUCCESS FACTORS IN THE HEALTHCARE
& MEDICAL ENGINEERING INDUSTRY:
& MEDICAL ENGINEERING INDUSTRY:
Speed
Immediate response to damage or fault reports for reliable customer service
Immediate response to damage or fault reports for reliable customer service
Documentation
Controlled handling of files and documents for efficient, paperless order processing
Controlled handling of files and documents for efficient, paperless order processing
Data security
Secure handling to recognised specifications such as ISO, data laws and compliance
Secure handling to recognised specifications such as ISO, data laws and compliance
HEALTHCARE / MEDICAL TECHNOLOGY…
...brings together a wide range of companies, organisations and institutions whose mission is to promote and maintain health and to prevent and treat illness and injury.
The healthcare and medical technology sector also includes, for example, medical supply stores that offer an extensive range of medical aids and the associated all-round service. Specialist suppliers of medical equipment (e.g. respiratory equipment or dialysis instruments), laboratories with a wide range of analysis focuses, and experts for health assessments are represented in this market.
Overall, supportive technology for the entire healthcare, homecare, and medical technology sector continues to gain importance due to demographic developments.
...brings together a wide range of companies, organisations and institutions whose mission is to promote and maintain health and to prevent and treat illness and injury.
The healthcare and medical technology sector also includes, for example, medical supply stores that offer an extensive range of medical aids and the associated all-round service. Specialist suppliers of medical equipment (e.g. respiratory equipment or dialysis instruments), laboratories with a wide range of analysis focuses, and experts for health assessments are represented in this market.
Overall, supportive technology for the entire healthcare, homecare, and medical technology sector continues to gain importance due to demographic developments.
FLS SOFTWARE FOR SCHEDULING FIELD STAFF IN THE HEALTHCARE AND MEDICAL TECHNOLOGY INDUSTRY
Whether medical supply stores, laboratories, pharmacies or other companies in the healthcare and medical technology sector - logistical processes in the medical and healthcare industry are subject to particularly high requirements in terms of flexibility, speed, and security.FLS VISITOUR is a solution developed for field service logitics and offers the potential for cost savings and increased efficiency. When a patient needs a bed, a wheelchair, or another service, it usually has to happen as quickly as possible. This results in high demands on dynamic planning and dovetailing with other logistical processes, such as warehousing.
FLS software solutions can make a significant contribution to your dispatch processes. Through real-time scheduling, automated route planning and route optimisation, considerable increases in efficiency are realised. Internationally-known providers in the healthcare and medical technology sectors rely on FLS. including Liftstar, ResMed and Strehlow.
ADVANTAGES:
Just-In-Time Processes
Patients cannot and should not wait. With FLS software for route planning and field service management, you will achieve speed and agility in the healthcare and medical technology sector.
Patients cannot and should not wait. With FLS software for route planning and field service management, you will achieve speed and agility in the healthcare and medical technology sector.
Optimised time slots according to order type
The transport of medical equipment, medicines and examination results requires precise and timely scheduling and route planning. FLS VISITOUR can map all requirements and consider these in scheduling outcomes.
The transport of medical equipment, medicines and examination results requires precise and timely scheduling and route planning. FLS VISITOUR can map all requirements and consider these in scheduling outcomes.
High First-Time-Fix-Rate
By optimally assigning field technicians based on their skill set and availability, order and travel times can be reduced. Real-time material handling ensures that all parts needed for the job are available based on past service data. This minimises repeated and unnecessary customer visits.
By optimally assigning field technicians based on their skill set and availability, order and travel times can be reduced. Real-time material handling ensures that all parts needed for the job are available based on past service data. This minimises repeated and unnecessary customer visits.
Cost reduction
Future decisions on the basis of real-time data and analyses, thus optimally deploying your service technicians and creating a more efficient and productive processing of orders.
Future decisions on the basis of real-time data and analyses, thus optimally deploying your service technicians and creating a more efficient and productive processing of orders.
SUCCESS STORIES FROM OUR CUSTOMERS IN THE MEDICAL TECHNOLOGY AND HEALTHCARE SECTOR
Discover how you can advance your technical service with software solutions from FLS through the case studies of our customers. Practical examples show the potential for optimisation that lies in modern solutions for the medical industry.
FLS CUSTOMERS IN THE HEALTHCARE & MEDICAL TECHNOLOGY SECTOR:
MINIMISE RISK. OPTIMISE PROCESSES.
With clever field service management software for the healthcare & medical technology sector.All process steps are mapped for mobile.
All process steps - from sending a qualified technician to performing the prescribed tasks on site - all are regulated for medical device manufacturers. In combination with the FLS software for route planning FLS VISITOUR and the mobile app FLS MOBILE, shift tours are optimally planned for the service technician or field service and is intuitively guided through all points on a mobile device while on the move. This avoids errors, automates documentation and increases customer satisfaction through a higher first-time-fix rate.
All process steps - from sending a qualified technician to performing the prescribed tasks on site - all are regulated for medical device manufacturers. In combination with the FLS software for route planning FLS VISITOUR and the mobile app FLS MOBILE, shift tours are optimally planned for the service technician or field service and is intuitively guided through all points on a mobile device while on the move. This avoids errors, automates documentation and increases customer satisfaction through a higher first-time-fix rate.
The optimisation companion for the
healthcare & medical technology industry.
With FLS MOBILE, your technicians and field staff get exactly the information they need to deliver ideal service and increase customer satisfaction. Our mobile field service management application is tailor-made for the healthcare or medical technology industry and supports them at every step of the process. For example, technicians or field service have a service history, relevant forms, the creation of new work orders and access to capture the customer's signature after the job is completed. Your field service or technician gets the job done more quickly, errors are avoided and trip times are significantly reduced through optimised routes.
healthcare & medical technology industry.
With FLS MOBILE, your technicians and field staff get exactly the information they need to deliver ideal service and increase customer satisfaction. Our mobile field service management application is tailor-made for the healthcare or medical technology industry and supports them at every step of the process. For example, technicians or field service have a service history, relevant forms, the creation of new work orders and access to capture the customer's signature after the job is completed. Your field service or technician gets the job done more quickly, errors are avoided and trip times are significantly reduced through optimised routes.
Compliance with regulations in the healthcare and medical technology sectors.
The high safety standard of medical devices includes the careful documentation of all processes in order to trace distribution channels in the event of errors or damage. Operators of medical devices must ensure that maintenance, repair and hygienic reprocessing is carried out regularly and by professionals. FLS knows how important it is to comply with such regulations and processes and supports you with specially developed features such as quality metrics, photos, signatures and detailed monitoring and analysis.
The high safety standard of medical devices includes the careful documentation of all processes in order to trace distribution channels in the event of errors or damage. Operators of medical devices must ensure that maintenance, repair and hygienic reprocessing is carried out regularly and by professionals. FLS knows how important it is to comply with such regulations and processes and supports you with specially developed features such as quality metrics, photos, signatures and detailed monitoring and analysis.
With checklists, job overviews and signature captures, your service technician gets a mobile companion that takes pressure off and increases efficiency.
Mobile Field Service Management solutions help field staff to be more productive.
MEET THE OPTIMISATION POTENTIAL WITHIN YOUR ORGANISATION
FLS software optimises the healthcare and medical technology industry. We'll show you how, Just contact us using the form.
Alternatively email jeremy.squire@fastleansmart.com
or phone +44 1183 800189
Further reading:
Learn about FLS integration with your ERP:
SAP ERP and Microsoft Dynamics 365 ›
FLS Partners who can provide specialist advice on integration with their own technologies:
Find an FLS Partner ›