INDUSTRY OVERVIEW The installation of pre-assembled components is a major project milestone for the construction and interior work industries. Technicians are therefore active in various areas. They are deployed, for instance, in companies specializing in gas, water, heating, and ventilation installation, window, insect protection screen, and pollen filter screen installation, as well as kitchen or shower system installation.
Irrespective of whether the installation order has been placed for a new build project or is carried out retrospectively in existing buildings, on schedule and correct installation is pivotal. In the end, it is customer satisfaction that ultimately decides whether the technician or the installation company is employed again.
Construction companies are frequently under high time pressure, making the adherence to construction schedules and thus scheduling accuracy and faultless execution of installation work the central requirements. The expectations of private households on technicians have also risen. The ordered goods should, if possible, be installed as soon as possible and on the date desired by the customer. Transparent appointment scheduling based on customer requirements is thus demanded. Fierce competitive pressure due to the increasing market share of e-commerce, also regarding trade services, has long since turned customer orientation into the most important factor for success.
FLS SOFTWARE DEPLOYED FOR TECHNICIANS
Accurate scheduling that can considerably enhance schedule adherence as well as the first time fix rate and call rate per day can be implemented for field technicians via FLS VISITOUR. By integrating the appointment portal FLS PORTAL, customers are able to select their desired time and date for call performance. Until the technician’s actual arrival, customers are permanently kept up to date thanks to arrival time notification via text message and a link for live tracking the approach.
On site, the FLS MOBILE app assists the technician with call completion through the provision of all the relevant call data, as well as mobile material handling and checklists. The technician is also immediately informed on his mobile end device about short-term changes to his daily schedule. Read more about appointment and route scheduling for technicians in the case studies of our customer Aqualisa