DYNAMIC SCHEDULING AND ROUTE PLANNING THROUGH FLS SOFTWARE SOLUTIONS IN THE INSURANCE INDUSTRY
The insurance industry stands for risk protection, safety, and financial security in all areas of private and public life. European insurance companies are important players on the international markets. The UK insurance industry is the largest in Europe and the fourth largest in the world, employing around 94 thousand direct employees. This includes head office staff, insurance brokers/advisers, and experts or surveyors in the field of claims management.
FLS SOFTWARE IN THE INSURANCE INDUSTRY
If clients report a damage to the insurance company, they want to know as soon as possible what the insurance benefit will be in this individual case. Insured companies as well as private clients want to re-establish the original status immediately. This requires a customer-focused scheduling of the experts and surveyors. This scheduling is, however, significantly connected to incalculable influential factors. Natural disasters, for instance, entail an extremely high claims volume. In this case, damage assessment has to take place within a very short period of time and demands a large number of experts.
Thanks to the dynamic real-time scheduling in FLS VISITOUR, short-term appointments for surveyors, experts, and advisers can be easily and efficiently incorporated into existing routes. Use of the FLS MOBILE app enables permanent communication between surveyors and dispatchers, providing customers with real time information, e.g. exactly when to expect a surveyor to arrive. In the insurance sector, Allianz, DEVKA, and Signal Iduna, among others, have been impressed by the advantages of the FLS software solutions.