Maschinen- und Anlagenbau, machinery and plant engineering

INDUSTRY: MACHINERY- AND PLANT ENGINEERING


FLS SOFTWARE SOLUTIONS SUPPORT THE DEVELOPMENT OF AFTER SALES AND SERVICE OFFERINGS IN MACHINERY AND PLANT ENGINEERING


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INDUSTRY OVERVIEW

As a supplier of complex products for any industrial sector, machinery and plant engineering is at the center of Germany's industrial potential. The German mechanical engineering industry is the global leader of this sector and Germany's biggest industrial employer. Furthermore, machinery and plant engineering represent an innovation driver in the fields of Industry 4.0, resource-friendly environmental protection, energy efficiency, and electromobility.

Despite the successful figures, this industrial sector also faces many challenges. The traditional capital goods business is coming under pressure from increasing competition. Growth as well as reliable turnover and returns lie primarily in the service business which must now turn the increased customer expectations to its advantage.

To capitalize on the growing importance of this field many companies are developing their after sales / service segment. Integrated and innovative service solutions are in the foreground here - remote support, service apps for customers, predictive maintenance or optimization of the deployment of service engineers on-site.

FLS SOFTWARE IN MACHINERY AND PLANT ENGINEERING

Service engineers in machinery and plant engineering are highly qualified specialists. The efficient deployment of these resources is connected with a number of conditions. FLS VISITOUR ensures accurate scheduling of service engineers, thus considerably enhancing the 'First-Time-Fix-Rate' and the number of appointments per day. Discover more about the route planning software FLS VISITOUR in machinery and plant engineering in our case study on Jungheinrich.




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