INDUSTRY: MACHINERY- AND PLANT ENGINEERING
FLS SOFTWARE SOLUTIONS SUPPORT THE DEVELOPMENT OF AFTER SALES AND SERVICE OFFERINGS IN MACHINERY AND PLANT ENGINEERING
INDUSTRY OVERVIEW
As a supplier of complex products for any industrial sector, machinery and plant engineering is at the center of Germany's industrial potential. The German mechanical engineering industry is the global leader of this sector and Germany's biggest industrial employer. Furthermore, machinery and plant engineering represent an innovation driver in the fields of Industry 4.0, resource-friendly environmental protection, energy efficiency, and electromobility.Despite the successful figures, this industrial sector also faces many challenges. The traditional capital goods business is coming under pressure from increasing competition. Growth as well as reliable turnover and returns lie primarily in the service business which must now turn the increased customer expectations to its advantage.
To capitalise on the growing importance of this field many companies are developing their after sales / service segment. Integrated and innovative service solutions are in the foreground here - remote support, service apps for customers, predictive maintenance or optimisation of the deployment of service engineers on-site.