FLS SOFTWARE FOR ROUTE PLANNING SUPPORTS CUSTOMER SERVICE IN THE FIELD OF OFFICE TECHNOLOGIES
Today, offices around the world are equipped with state-of-the-art office technologies as standard. The portfolio of the products for efficient office processes is enormous. Besides PC workplaces, printers, telephone systems, postage meters, copiers, shredders, etc. complement the technology park in office organisations. These systems are complex machines and are often digitally interconnected.
FLS SOFTWARE IN THE FIELD OF OFFICE TECHNOLOGIES
The upkeep and operability of this office infrastructure must be ensured by continuous maintenance and short-term elimination of faults by the manufacturer of the office devices. Although a number of errors can be eliminated via remote access, a visit by a technician is still often required. The manufacturer wants to keep the costs for the services to a minimum and at the same time offer optimum customer service. Using FLS VISITOUR, a vast number of appointments per day with different durations can be assigned to the technician with the appropriate qualification. Fault appointments can be incorporated into the route in real time. Numerous office technology suppliers such as RICOH, and NEOPOST already benefit from the dynamic route scheduling offered by FLS VISITOUR.