BLOG / CUSTOMERS – ROUTE OPTIMISATION SOFTWARE


THE UK’S SECOND LARGEST BOILER INSTALLER
NOW GETTING TO CUSTOMERS FASTER WITH FLS


DOWNLOAD CASE STUDY ›
FLS products:




Requirements:

  • Introduction of a software-based appointment and route scheduling solution as well as a mobile solution
  • Short implementation phase and rapid go-live
  • Scalability of the scheduling solution
  • Complex dynamic real-time scheduling
Benefits:

  • HomeServe is getting to its customers 25% faster than before
  • Increased scheduling efficiency
  • Transparent service processes
  • Increased customer experience



F AST LEAN SMART (FLS) is living up to its name in more ways than one. In Summer 2018 it enacted a faster-than-usual deployment of its scheduling and route optimisation software for the boiler installations division of HomeServe (formerly Help-Link) so it could be ready for autumn and winter, the company’s busiest time of year. Now it’s improving operational efficiency to such an extent that HomeServe is getting to its customers 25% faster than before.

HomeServe is the UK’s second largest boiler installer and the operations have two distinct components. First, a sales surveyor will conduct a video, telephone or in-home survey to assess what kind of boiler a customer needs, recommend one, and produce a quote. Secondly, field engineers will attend a customer’s property to install a boiler once a quote is accepted.

This presents a complex mix of sales surveyors who attend many jobs in one day and engineers with one job that could require one day or several days for installations. So, when searching for new scheduling and route optimisation software, HomeServe needed a tool that …







DEEP DIVE INTO FLS PROJECTS –
OUR SUCCESS STORIES STRAIGHT TO YOUR MAILBOX


What is the potential for service process automation within your company? How does FLS use real-time data in service planning? Here you can learn more about the use of our products: How we use our real-time solutions to digitally set up and automate service and delivery processes for intelligent scheduling and route optimization. How costs can be reduced and at the same time employee and customer satisfaction increased. And quite simply: How you are technologically ahead of the competition.

Listen to those who know best what FLS and our solutions can do: our customers.

THE HOMESERVE-CASE STUDY AS PDF.

Simply fill out the form and receive the case study by email.





    Complete:




    DEEP DIVE INTO FLS PROJECTS –
    OUR SUCCESS STORIES STRAIGHT TO YOUR MAILBOX


    What is the potential for service process automation within your company? How does FLS use real-time data in service planning? Here you can learn more about the use of our products: How we use our real-time solutions to digitally set up and automate service and delivery processes for intelligent scheduling and route optimization. How costs can be reduced and at the same time employee and customer satisfaction increased. And quite simply: How you are technologically ahead of the competition.

    Listen to those who know best what FLS and our solutions can do: our customers.

    THE HOMESERVE-CASE STUDY AS PDF.

    Simply fill out the form and receive the case study by email.





      Complete:



      CONTACT