common challenge facing dispatchers is organising the most effective schedule for field service engineers. Appointment scheduling software can take away much of the strain. There are many options to choose from when it comes to appointment scheduling software for field service engineers. Finding the right solution for your business can be tricky.
The first consideration is deciding between end to end and best of breed appointment scheduling software. Before we delve into that, lets establish the difference between the two
. An end to end solution to workforce scheduling will provide the majority of the required features within a single product. Best of breed combines different pieces of highly specialised software to meet your needs.
End to end workforce scheduling software can provide a simpler solution to service optimisation. A single product to meet all requirements might be ideal for smaller businesses. Staff will not be encumbered with the task of getting to know a number of different technologies. This means end to end is often seen as a more modern solution to workforce optimisation.
Why should we be looking at best of breed appointment scheduling software solutions?
These days, any business which relies on mobile service engineers are faced with an ever increasing array of challenges. From traffic jams and breakdowns to finding the correct part or engineers with the necessary skills to complete a job. This is where a best of breed solution shines. Appointment scheduling software such as provided by Fast Lean Smart (FLS) is able to deal with millions of possibilities and re-adjust schedules and route plans within seconds. which is a feature that would simply not be available with end to end service optimisation.
The benefit of best of breed workforce scheduling software is highlighted by FLS’ Jeremy squire during the 2017 field service management expo;
“ There is a dramatic amount of benefit to be had with choosing the right technology for your business. There is nothing, that I’m aware of, that gives you more value in field service than truly optimising your time and resources. Compared to a built in scheduling solution from and end to end service management provider. We could save you up to 30 percent of your time”.
So it’s very much a ‘horses for courses’ situation. If your company has a complex infrastructure with a number of technicians to organise, A best of breed solution as provided by FLS will be far more effective in optimising the time and resources of your company.