FLS VISITOUR has defined new standards in dynamic optimisation, integration with back-end systems, and workforce adoption rates – critical success factors in the optimal scheduling of your field staff and fleet, sales team, customer service, and logistics.
Today, over 35,000 field service staff members world-wide are scheduled and optimised using FLS VISITOUR, and our customers enjoy improved transparency into their operations, improved customer satisfaction, and reduced field service operational costs by up to 20%.
A large number of field staff and customer service representatives are out and about every day providing customers with the best service possible. Therefore, well organized route planning is essential. However, the reality is often quite different: appointments often take longer than planned or congestion results in journey time delays. The consequence: late arrivals, which have a negative effect on customer satisfaction. This does not have to be the case. Clever route planning allows you to allocate appointments or deliveries for maximum efficiency.
By using our extensive experience and constant research, we have been able to develop an innovative algorithm which, for the first time, allows the real-time optimisation of schedules, appointments and route planning using current traffic for today and predicted traffic for future appointments
New appointments are released on the basis of the scheduling plan and integrated into the existing route plan. Furthermore, FLS VISITOUR, our appointment and route planning software, detects possible combinations and calculates the effect on the overall schedule resulting from cancellations and postponements.
Leading enterprises trust our know-how.