CASE STUDY / ROYAL MAIL


ROYAL MAIL PROPERTY & FACILITIES SOLUTIONS LOOKS FORWARD TO SMARTER SCHEDULING WITH FLS SOFTWARE





Requirements:

  • Scheduling 500 facilities management engineers
  • Complex rules for planned and reactive work
  • Integration with Infor asset management system
  • Custom engineer portal

Benefits:

  • Increase productivity
  • Improve first time fix
  • Establish site ownership model


More information:
royalmail.com
Royal Mail Property & Facilities Solutions (RMPFS) is working with FAST LEAN SMART to implement a new scheduling software system to increase productivity and establish a site ownership model.

RMPFS wanted to upgrade its current scheduling and route planning software to achieve new levels of efficiency and productivity from its service operations. The company’s existing system is over 10 years old and no longer meets its needs

“We looked at several scheduling and route planning systems providers, FLS being one of them,” says Scott Maddocks, Project Manager for RMPFS. “After the initial demonstration, we carried out a number of FLS customer site visits to see the software in action. We engaged our management teams, our engineers and our unions because we wanted them all to be happy that the software would work.”



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