FLS-Blog-Image–Die Vorteile einer Tourenplanungssoftware aus der Sicht Ihrer Stakeholder

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ROUTE PLANNING SOFTWARE: STAKEHOLDER SOLUTIONS



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  29 July 2021  ·     Jonas Hansen
G rowing competitive pressure. Increasing customer demands. Increasing market transparency for end customers. In this article we'll look at how to meet the challenges of the modern market with professional route planning software.

In today's world, companies involved in servicing customers with field operations face untold competition. Through online search engines, a multitude of companies offering the same or similar services can be found in a short time. This makes it all the more important to increase customer satisfaction through a high degree of flexibility, strong customer orientation and reliability. At the same time, the daily work has to be done as efficiently as possible (first-time-fix) in order to keep up with the high cost pressures of the market—and to remain competitive. Route planning software is an enormous relief for companies with their own field staff and offers many advantages. However, these vary enormously depending on the stakeholder, as everyone has different requirements and needs for such software. What advantages arise from the perspective of scheduling, management, field staff and end customers? You'll be surprised how holistic and versatile the use of a route planning platform can be. An app, as a supplement for the route planning software adds value. In this way, you can ensure your company is agile into the future and will significantly improve the efficiency of your daily business.

ADVANTAGES OF ROUTE PLANNING SOFTWARE: DISPATCH TEAMS AND ROUTE OPTIMISATION IN REAL TIME

Dispatching plays an important role in the course of field service planning. Scheduling activities include:

  • Communicating with customers and taking orders
  • Allocating the orders to the respective field staff
  • Making route planning as efficient as possible
  • Recording of all relevant customer data and order types

With modern route planning software and a connected field service app, the work in dispatching can be considerably simplified. Both enable simple and efficient customer and field service communication. All relevant order data can be passed on to the field staff in real time. The route planning is partly or even fully automated by the route planning software and the instruction is continually adjusted, even in the case of unforeseen incidents. No matter what data is generated by the dispatch team, the processing is always carried out in accordance with all applicable data protection regulations. By using AI-supported route planning software, errors in scheduling are avoided as far as possible and even highly complex routes with many restrictions can be planned in seconds. Highly draining manual preparation of route and appointment plans or systems that only plan tours overnight (batch) are no longer necessary. Employees in dispatch and call centres now have much more time to devote to other important and strategic tasks - such as emergency management and holistic customer service. In the end, this not only increases employee and customer satisfaction, but also improves the reliability of your company.

Simplifying the daily work of dispatch teams, with route planning software, will pay off for your company in the end. You will need fewer employees and at the same time be able to process orders more efficiently. Cost savings of up to 50% in dispatch are quite possible.

ADVANTAGES OF A ROUTE PLANNING SOFTWARE FOR MANAGEMENT: A COMPANY FIT FOR THE FUTURE

In today's world, companies are exposed to increasing competitive pressure. In this context, it is important to always be one step ahead of the market competitors and rivals. With a route planning software, you always have the right tool at hand to design the processes and handling of orders with maximum efficiency and get an overview of all KPIs and company developments that are relevant to them.

Through the automated processing and collection of all service data, you can objectively analyse your performance and thus identify any potential for improvement. Should performance decline, you can initiate countermeasures at an early stage. Possible changes in field service can be simulated with modern tour planning software and an associated app. This way, you will quickly see whether process changes have a positive effect on your business operations or not.

Link your route planning software easily to your existing ERP systems. State-of-the-art interface solutions simplify data exchange. Procure necessary spare parts automatically, because the service data will show you which spare parts you need and in what quantity.
Design your business model to be agile and flexible. Modern route planning software sustainably improves the management of your field service. Therefore, you too can take the next step and make your tour planning for field service fit for the future with modern real-time solutions.

MODERN SOFTWARE-SUPPORTED ROUTE PLANNING FOR FIELD SERVICE EMPLOYEES: TIME AND EFFORT SAVED

As a field service employee, you deal with the processing of orders directly at the customer's home or premises every day. On your daily tour, you are always faced with unforeseen influences. No matter whether a customer cancels at short notice or a diversion throws your schedule out of whack, thanks to a modern route planning app that is connected to the route planning software, you can always react flexibly to changes. Thanks to continuous tour adjustment and optimisation in real time, you save yourself unnecessary driving and can react to ad hoc orders, cancellations or the unexpected. The app adjusts the tour fully automatically and informs you of the changes. On your mobile device, you are always provided with all the necessary information; and all of this without any paper documents. All this not only improves the efficiency of route planning in the field, but also makes an important contribution to environmental protection. At the same time, you can concentrate on the important parts of your work and do not have to deal with time-consuming changes to your route planning.

Use the app as a supplement to the route planning software so that you can make the best possible use of both your manpower and the equipment available.

Ensure maximum customer satisfaction. Higher adherence to schedules not only allows you to handle all orders successfully, but also increases employee motivation. Modern route planning software keeps downtimes and dead times as short as possible. A route planning app significantly simplifies tour operations in the field.


MAXIMUM CUSTOMER SATISFACTION: ROUTE PLANNING SOFTWARE KILLS COMPLAINTS

A route planning app increases business efficiency, increases first-time-fix rates, improves reliability and reduces errors. These factors both reduce costs and improve customer satisfaction:

  • Customers can easily contact your company through a self-service portal
  • Customers are always informed about the status of the order
  • Reliable planning increases on-time delivery
  • Orders are processed quickly and efficiently
  • High efficiency reduces the costs that you as a company pass on to the customer
  • All customer data is processed sensitively and according to data protection guidelines


A ROUTE PLANNING SOFTWARE PAIRED WITH A NATIVE APP PROVIDES A DECISIVE COMPETITIVE ADVANTAGE

A route planning software and an app for route planning provide decisive advantages across many business perspectives. If you too want to ensure your company is fit for the future (and always stay one step ahead of your market competitors), you should not forgo the implementation of a seamless system.

FLS supports your business throughout the design, pilot, training, and going live with wolrd-class customer service and aftercare. Through best-practice procedure models, we guarantee a smooth project planning and commissioning. We are at your side from the start of planning to the secure implementation and use of the software.

You too can increase your efficiency, make your business model more sustainable and increase your customer satisfaction. All these factors will ensure your business success and maximise your profits in the long term.

ACT NOW TO DISCUSS ROUTE PLANNING SOFTWARE FOR A COMPETITIVE EDGE

To gain an understanding of tools to optimise the field experience for your workforce and customers book a short discussion or contact us at info@fastleansmart.com.


Read more:
Route scheduling: outpacing timesheets and Excel
Field service automation: next generation Field service
Field service optimisation: Software to manage in-day cancellations
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