MODERN SOFTWARE-SUPPORTED ROUTE PLANNING FOR FIELD SERVICE EMPLOYEES: TIME AND EFFORT SAVED
As a field service employee, you deal with the processing of orders directly at the customer's home or premises every day. On your daily tour, you are always faced with unforeseen influences. No matter whether a customer cancels at short notice or a diversion throws your schedule out of whack, thanks to a modern route planning app that is connected to the route planning software, you can always react flexibly to changes. Thanks to continuous tour adjustment and optimisation in real time, you save yourself unnecessary driving and can react to ad hoc orders, cancellations or the unexpected. The app adjusts the tour fully automatically and informs you of the changes. On your mobile device, you are always provided with all the necessary information; and all of this without any paper documents. All this not only improves the efficiency of route planning in the field, but also makes an important contribution to environmental protection. At the same time, you can concentrate on the important parts of your work and do not have to deal with time-consuming changes to your route planning.
Use the app as a supplement to the route planning software so that you can make the best possible use of both your manpower and the equipment available.
Ensure maximum customer satisfaction. Higher adherence to schedules not only allows you to handle all orders successfully, but also increases employee motivation. Modern route planning software keeps downtimes and dead times as short as possible. A route planning app significantly simplifies tour operations in the field.
MAXIMUM CUSTOMER SATISFACTION: ROUTE PLANNING SOFTWARE KILLS COMPLAINTS
A route planning app increases business efficiency, increases first-time-fix rates, improves reliability and reduces errors. These factors both reduce costs and improve customer satisfaction:
- Customers can easily contact your company through a self-service portal
- Customers are always informed about the status of the order
- Reliable planning increases on-time delivery
- Orders are processed quickly and efficiently
- High efficiency reduces the costs that you as a company pass on to the customer
- All customer data is processed sensitively and according to data protection guidelines
A ROUTE PLANNING SOFTWARE PAIRED WITH A NATIVE APP PROVIDES A DECISIVE COMPETITIVE ADVANTAGE
A route planning software and an app for route planning provide decisive advantages across many business perspectives. If you too want to ensure your company is fit for the future (and always stay one step ahead of your market competitors), you should not forgo the implementation of a seamless system.
FLS supports your business throughout the design, pilot, training, and going live with wolrd-class customer service and aftercare
. Through best-practice procedure models, we guarantee a smooth project planning and commissioning. We are at your side from the start of planning to the secure implementation and use of the software.
You too can increase your efficiency, make your business model more sustainable and increase your customer satisfaction. All these factors will ensure your business success and maximise your profits in the long term.