BLOG / ARTICLE



Route scheduling to meet your objectives


CONTACT ›

R oute scheduling constitutes the core of FLS VISITOUR. This section demonstrates the greatest potential for service process savings that are best achieved with the PowerOpt algorithm developed by FLS. 

In combination with an intelligent system architecture, this real-time algorithm calculates the best routes for each field engineer, whilst taking into-account your restrictions. The route scheduling is calculated to street level accuracy using address data.

You have the following influence for a realistic and efficient route scheduling:

Parametisation

You can manage your field team from a cost, service or staff point of view. FLS VISITOUR can be used to determine an optimum ratio between these goals at any time by individually adjusting the parameters that control the behaviour of FLS VISITOUR.

FLS VISITOUR software offers a multitude of adjustable parameters. This helps you meet your individual objectives (e.g. cost savings, customer or staff satisfaction) and this is where PowerOpt comes into its own. Despite the increased complexity governing the route calculations, the best possible route scheduling results are achieved, within seconds, taking all restrictions into account.

Cost transparency

ou set the target function of FLS VISITOUR according to your individual goals. This involves storing cost profiles for call types, staff members, etc. These costs are then compared with revenue values for each call. A pop-up window allows you to retrieve the target value (revenues / costs) at any time during the scheduling process. FLS VISITOUR ensures not only route optimisation, but also maximises your desired objectives by accurately setting and combining all the criteria.

Degree of automation

A key factor for route scheduling efficiency is the degree of automation of the scheduling mechanism. FLS VISITOUR can be operated manually, semi-automatically or fully automatically. The less manual intervention in the computing processes, the greater the efficiency of route scheduling, as the PowerOpt algorithm is then used to its full advantage.

However, business processes do not always allow full automation. There are indeed scheduling situations in which manual adjustments are essential or only semi-automatic scheduling is possible. As part of the implementation process, it is important to analyse which is the best FLS VISITOUR setting for your processes or which processes can be improved to meet your goals efficiently and effectively. Our experienced and skilful project team will be pleased to help you.

Automatic call padding function

It is part and parcel of field services that some calls are carried out faster than planned or aborted at short notice because the customer was unavailable or the conditions for call processing were not satisfied at the customer's location. The mobile solution provides the dispatcher with permanent feedback on the available route capacities of relevant field engineers due to cancelled appointments. The padding function allows you to incorporate entered, still unscheduled calls (e.g. maintenance calls) into existing routes or, depending on the actual setting, to schedule the calls as separate routes. This can also occur fully automatically without manual intervention from dispatchers or technicians.

Contact us to find out more about our products.