CASE STUDY / SCHORER + WOLF


SCHORER + WOLF UTILISES FLS REAL-TIME TECHNOLOGY TO GUARANTEE SAFETY – EVEN IN TIMES OF CRISIS





Requirements:

  • Introduction of a software-based intelligent route scheduling solution as well as a mobile solution for experts out in the field
  • Digital and transparent processes throughout to support a complex range of field visits with various skill requirements
  • Reducing the workload for office staff thanks to fully automatic and intelligent route scheduling
  • Real-time integration of field staff
Benefits:

  • Efficient, transparent and digital processes throughout and optimised interaction between office and field staff resulting from real-time data exchange
  • Precise planning and optimum punctuality
  • High level of customer satisfaction
  • Reducing the miles traveled
  • Efficient utilisation of staff based on their capacity and ability
  • Scalability: Optimising the workload and increasing the efficiency of both office and field staff to cope with greater customer volumes and continued organisational growth


More information:
schorer-wolf.de
Under the motto ‘we ensure your safety’, SCHORER+WOLF has made a name for itself as a leading team of technical inspection and safety experts. SCHORER+WOLF are active in three specialist areas throughout Germany: Evaluations (damage assessments), testing (GTÜ partner) and safety. The service portfolio is extremely diversified and specialised. SCHORER+WOLF has positioned itself as a full-service provider, thereby offering its customers the best possible service in all aspects of damage management, testing and safety.

Kick-off for the introduction of FLS software at SCHORER+WOLF took place at the start of 2020. Just six weeks later, the team of inspectors and safety experts were using FLS VISITOUR and FLS MOBILE as part of their daily operations. Six weeks – during which daily and business life was turned upside down by the COVID-19 outbreak. Through more effective and efficient processes, SCHORER+WOLF was able to maintain its daily operations and use the ‘crisis period’ to further optimise its processes based on FLS software technology, thus moving forward the digital transformation of its business and making itself fit for the future.


THE CHALLENGE

SCHORER+WOLF faced the challenge of digitalising its processes efficiently and purposefully while sustaining growth in a highly competitive market. In addition to reducing the workload for office staff through optimised, fully automatic scheduling and route optimisation, the real-time integration of field staff was also required at the same time. When outlining the challenge facing the company, Alexander Siegl, an Application Developer at SCHORER+WOLF, says: „We view digital transformation as a means to designing all processes in a customer-oriented and fully digital manner. This enables us to achieve faster response times and a higher level of customer satisfaction, while maintaining efficiency and complete transparency for all our calls – even when solving complex skill management issues involving a vast number of call types.“



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