13. July 2020KWB – TRANSFORMATION TO DIGITAL END-TO-END SERVICE BY INTELLIGENT SOFTWARE SUPPORTFLS Case Study: Introduction of intelligent software-based customer service appointment- and tour-planning as well as a mobile solution for disposition […]
15. May 2020FIT FOR SERVICE WITH END-TO-END DIGITAL PROCESSES FOR AN EXCELLENT CUSTOMER EXPERIENCEFLS Case Study: FIT FOR SERVICE WITH END-TO-END DIGITAL PROCESSES FOR AN EXCELLENT CUSTOMER EXPERIENCE / The Johnson Group has […]
16. October 2023FIELD SERVICE SCHEDULING FOR FOOD SERVICE EQUIPMENTFLS Case Study: 600 work orders per day. Drinks equipment specialist schedules Field Technicians with embedded route planning for Customer […]
15. May 2020FLS CASE STUDY: DEVKFLS CASE STUDY: DEVK / CONTRACTUAL PARTNER SEARCH IN THE CALL CENTER FOR ABSOLUTE LOCAL PRESENCE / With roughly 4 […]
1. January 2017FLS CASE STUDY: ENBWFLS Case Study: EnBW / ENERGY SUPPLIER CHOOSES ONE-STOP-SHOP INTELLIGENT SCHEDULING SOFTWARE – EnBW Energie Baden-Württemberg AG, one of the […]
1. January 2017FLS CASE STUDY: ELITE GAMINGFLS Case Study: Elite Gaming / HIGH-LEVEL SERVICE AGREEMENTS DUE TO EFFECTIVE RESOURCE SCHEDULING – Elite Gaming is the market […]