Your Housing Group (YHG), one of the UK’s largest housing providers with 28,000 homes, is set to transform the efficiency of their field force operations and customer experience with use of the FLS VISITOUR solution from FLS – FAST LEAN SMART.
Following a strategic business review that set new objectives for ambitious operational efficiencies and customer satisfaction targets, YHG decided they needed a more sophisticated and robust dynamic scheduling solution that could integrate seamlessly with their Microsoft Dynamics 365 business platform and AccuServ repairs management system.
The first priority is to deliver the solution for Fix360
, the YHG dedicated property maintenance arm with circa 200 operatives covering the North of England, before expected progression across other business functions, for example surveyors and tenant liaison officers.
FLS was appointed to implement FLS VISITOUR
after a formal tendering process with a requirement to drive forward the business ahead of the norm in the market.