FLS MOBILE – FIELD SERVICE APP

THE INTELLIGENT APP FOR MORE CUSTOMER SATISFACTION AND EFFICIENCY IN SERVICE


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Our idea: A mobile solution which employs technology to its fullest potential providing support to employees on site quickly and easily, without causing additional work. Not just a data processor, but a fully-fledged solution that employs artificial intelligence to improve efficiency in the service processes.

YOUR ADVANTAGES WITH FLS MOBILE


Compatible with a broad range of operating systems and mobile devices

High usability

Online & offline functionality

Easy third-party / sub-contractor endorsement via link sharing


Connection to navigation apps

Individual assignment of access rights

Double data security through
device and user recognition

Agile workflow management
(BPMN standard)

IN 3 STEPS TO YOUR INDIVIDUAL WORKFLOW APP



We develop the individual core processes together, ...




... model these in detail and provide the technological fit for a transfer to your individual app.




In the next step the defined processes are digitized role-based and automatically converted into your individual mobile app.



SERVICE CALLS: START UP – EXECUTE – COMPLETE

Long waiting times until the service technician arrives are more than annoying for your customers. With FLS MOBILE you minimize your customers' waiting time and – at the same time – increase your productivity in service. By sending a fully automatic client notification to the customer about the estimated time of arrival of the service technician via SMS and by providing real-time-tracking, the waiting time is kept as short as possible.

CALL MANAGEMENT, ROUTE OPTIMIZATION AND KNOWLEDGE TRANSFER IN ONE SINGLE APP

ON THE GO: SCHEDULING, ROUTING & OPTIMIZATION IN REAL TIME






FLS-CUSTOMER-logo-vivawest-black@2x

‘We have made a quantum leap in the exchange of information with technicians.‘

Christian Kirschfink, Head of IT Applications Service Provider, introduced FLS MOBILE for service assignments at VIVAWEST, one of the leading housing providers in North Rhine Westphalia – Germany.


FLS MOBILE INCREASES YOUR EFFICIENCY WITH ...
... AND MAXIMIZES YOUR CUSTOMER SATISFACTION THROUGH

OUR MOBILE SOLUTION IN ACTION

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